Lead, HR Operations

Lead, HR Operations

We are Lennar
Lennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live in, and fostering a culture of opportunity and growth for our Associates throughout their career. Lennar has been recognized as a Fortune 500® company and consistently ranked among the top homebuilders in the United States.

Join a Company that Empowers you to Build your Future
The Lead, HR Operations drives the day-to-day activities of the HR Operations team to provide a quality service (i.e., accurate and timely entry and response) to all Lennar Associates who contact the Shared Service Center with Benefits, Payroll, and other HR inquiries.

• A career with purpose.

• A career built on making dreams come true.

• A career built on building zero defect homes, cost management, and adherence to schedules.

Your Responsibilities on the Team

• Supports HR Operations Manager by leading the day-to-day operations for the team of HR Specialists.

• Operational oversight and decision-making: Owning daily workflow distribution, independently prioritizing and reallocating work, resolving complex cases, and ensuring service-level targets are met without direct oversight.

• Guides and provides new hire and continued development training to the team.

• Manages unresolved inquiries by partnering with COEs to find solutions, responses, and apply to further improve existing processes and practice. Utilize high judgment to escalate to Manager based on complexity of situations.

• Continuous improvement and metrics ownership: Monitoring KPIs, identifying trends, recommending process improvements, and ensuring adherence to quality standards.

• Coaches and mentors peers. Shares knowledge and experience to develop self-service.

• Serves as a subject matter expert and resource for HR policies and practices, state and federal laws, and company HR standard operating procedures.

• Maintains an up-to-date knowledge on the administration of Lennar policies and procedures, benefits, payroll, and vendor relationship support.

• Consults with Associates and provides training, accurate responses, and support in problem resolution regarding Lennar policies and procedures, benefits, payroll, and vendor support.

• Responds to Associate and people manager inquiries via live chats, e-mails, and other communication formats regarding HR questions, issues, problems, and status changes within defined Service-Level Agreements (SLAs) and quality measures.

• Provides sound judgment and/or resolution on Associate issues by utilizing resources i.e. policy, process, and relevant employment law.

• Serves as an HR advocate/Virtual HR Generalist; provides Associates with a form to express concerns and react in a professional and empathetic manner.

• Models service delivery that fosters a Tickled, Delighted, and Happy (TDH) experience outcome.

• Performs other duties as assigned.

Requirements

• Bachelor’s degree in HR or related discipline preferred.

• Minimum 2-3 years supervisory experience, including leading and developing teams, preferably in a shared services or call center environment.

• Minimum of 3-5 years’ experience in Human Resources, including concepts and administration of Payroll, Benefits, Compensation, and/or Recruitment.

• Experience with HRMS software preferred; ServiceNow and Workday experience a plus.

• Intermediate knowledge and understanding of Federal, State, and Local legislative employment and health care laws and regulations.

• Proven experience providing an excellent level of customer service.

• Ability to influence and act based on fast-paced and perpetually changing environment.

• Ability to communicate and partner with Associates across all levels of the organization.

• Ability to maintain confidentiality.

• Ability to utilize existing resources and locate new resources to assist in resolving complex situations.

• Ability to lead oneself and others, enable change, improve processes to deliver results that contribute to the Lennar business strategy.

Physical & Office/Site Presence Requirements:
This is primarily a sedentary office position which requires the incumbent to have the ability to operate computer equipment, speak, hear, bend, stoop, reach, lift, and move and carry up to 25 lbs. Finger dexterity is necessary.
This description outlines the basic responsibilities and requirements for the position noted. This is not a comprehensive listing of all job duties of the Associates. Duties, responsibilities and activities may change at any time with or without notice.
 

Life at Lennar

At Lennar, we are committed to fostering a supportive and enriching environment for our Associates, offering a comprehensive array of benefits designed to enhance their well-being and professional growth. Our Associates have access to robust health insurance plans, including Medical, Dental, and Vision coverage, ensuring their health needs are well taken care of. Our 401(k) Retirement Plan, complete with a $1 for $1 Company Match up to 5%, helps secure their financial future, while Paid Parental Leave and an Associate Assistance Plan provide essential support during life's critical moments. To further support our Associates, we provide an Education Assistance Program and up to $30,000 in Adoption Assistance, underscoring our commitment to their diverse needs and aspirations. From the moment of hire, they can enjoy up to three weeks of vacation annually, alongside generous Holiday, Sick Leave, and Personal Day policies. Additionally, we offer a New Hire Referral Bonus Program, significant Home Purchase Discounts, and unique opportunities such as the Everyone’s Included Day. At Lennar, we believe in investing in our Associates, empowering them to thrive both personally and professionally. Lennar Associates will have access to these benefits as outlined by Lennar’s policies and applicable plan terms. Visit Lennartotalrewards.com to view our suite of benefits.

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Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.