Executive Sales and Operations Coordinator

Location: East Vancouver Office

Work Type: In office, Monday to Friday

Hours: 7:00 AM to 3:30 PM

Reports To: Sales Manager

About Legends Haul

Legends Haul is a Vancouver-based food manufacturer, distributor, and protein innovator serving some of British Columbia's leading restaurants, retailers, hotels, caterers, and foodservice operators.

Founded in 2018, we have grown from a local startup into a vertically integrated food company focused on delivering premium products, exceptional service, and meaningful partnerships across the food ecosystem. Operating from our state-of-the-art facility in East Vancouver, our team manufactures, sources, and distributes products that help our customers succeed while supporting local producers and communities.

Our core expertise lies in sustainably sourced centre-of-the-plate proteins, value-added meat manufacturing, and premium foodservice solutions. Alongside our wholesale distribution business, we continue to invest in and grow our portfolio of proprietary brands, including Chateau Water, WOOZA pizzas, and other innovative products designed to meet the evolving needs of consumers and operators alike.

At Legends Haul, we believe food has the power to connect people, strengthen communities, and create a better future. Through innovation, craftsmanship, and a relentless commitment to quality, we are helping shape the future of food - one meal at a time.

Role Summary

The Executive Sales and Operations Coordinator is a key internal role that supports the connection between sales execution, operations, customer service, reporting, and account management.

This role is designed for someone who understands the pace of the business, can manage multiple moving parts, and can help keep the sales team, operations team, and customer-facing processes aligned. The role works closely with the Inside Sales Representative while taking ownership of higher-level coordination, reporting, process support, issue management, and sales operations follow-through.

This is an office-based role with no hybrid work. The successful candidate will be highly organized, detail-oriented, proactive, and comfortable supporting both day-to-day execution and broader sales operations priorities.

Role Responsibilities

• Manage NA and substitution communication and follow-through
• Support back order management, customer updates, and internal coordination
• Assist with contract analysis, contract updates, and related reporting
• Support credit and return processes, including documentation, follow-up, and communication
• Work in tandem with the Inside Sales Representative to support daily sales activity
• Provide support for inside sales processes, customer follow-up, and order-related needs
• Validate sales reports, margin reports, and other internal reporting
• Assist with margin tracking, margin analysis, and margin-related follow-up
• Support sales reporting, management reporting, and KPI tracking
• Maintain and update price levels as required
• Support Legends Haul app training for customers and internal users
• Assist with Legends Haul app functions, troubleshooting, updates, and customer adoption
• Provide marketing support related to product launches, promotions, campaigns, and customer communication
• Assist with customer onboarding, account maintenance, and required documentation
• Support clear communication between sales and operations
• Provide sales team vacation coverage when required
• Assist with prospecting, cold calling, and new customer engagement
• Support butcher shop price list creation, updates, and maintenance
• Assist with promotional and campaign planning, tracking, customer outreach, and follow-up
• Make retail sales calls when time permits or when business needs require
• Help identify account risks, process gaps, pricing issues, and customer follow-up needs
• Communicate customer feedback, account updates, and operational issues to the appropriate team members
• Participate in sales meetings, planning sessions, and internal check-ins as required
• Follow all company procedures, values, policies, and safety requirements
• Complete other duties as assigned by management

Role Qualifications

• Experience in sales support, inside sales, customer service, sales operations, food distribution, grocery, retail, foodservice, or a related role is an asset
• Strong understanding of internal sales processes, customer support, order flow, pricing, reporting, and account maintenance
• Experience working with reports, spreadsheets, order-entry systems, CRM, ERP, or customer platforms is an asset
• Strong Microsoft Office skills, especially Excel
• Excellent communication, organization, and follow-up skills
• Ability to manage recurring tasks while responding to urgent business needs
• Strong attention to detail and accuracy
• Comfortable working with multiple departments and balancing competing priorities
• Interest in food, grocery, retail, foodservice, and local brands

About You

You are organized, reliable, and able to keep many details moving without losing sight of what matters most. You understand that sales and operations need clear communication, accurate information, and quick follow-through to serve customers properly.

• Highly detail-oriented and organized
• Comfortable managing multiple priorities at once
• Strong at follow-up, documentation, and internal communication
• Able to work calmly in a fast-paced environment
• Confident supporting sales, operations, customers, and internal teams
• Comfortable working with reports, pricing, credits, returns, and customer data
• Proactive in spotting issues before they become bigger problems
• Comfortable supporting both administrative work and customer-facing activity
• A strong communicator who can keep people aligned
• Solutions-focused when order, product, pricing, or process issues arise
• Respectful, inclusive, and kind toward team members, customers, and partners
• Committed to the vision, values, and growth of Legends Haul

What This Role Supports

This role helps create stronger alignment between sales, operations, customers, and leadership. It supports the business by keeping key sales processes organized, reports accurate, customer issues moving, app usage supported, pricing maintained, and internal communication clear.

The Executive Sales and Operations Coordinator plays an important part in making sure the team has the information, follow-up, and structure needed to execute well.

What Success Looks Like

• NA and substitution communication is clear, timely, and organized
• Back orders are tracked and followed up properly
• Contract updates, price levels, and customer documents are accurate
• Credits and returns move through the process with fewer gaps
• Reports are validated and useful for decision-making
• Margin risks are surfaced early
• The Inside Sales Representative and broader sales team are well supported
• Legends Haul app training and customer adoption continue to improve
• Sales and operations have better communication and fewer missed handoffs
• Promotions, campaigns, and price lists are supported with strong follow-through
• Customer and internal issues are handled with urgency and professionalism

Why This Role Matters

This role sits close to the daily operating rhythm of Legends Haul. It helps connect sales activity, customer needs, operations execution, reporting, margin discipline, and internal follow-through.

For a fast-moving business, that coordination matters. The Executive Sales and Operations Coordinator helps keep the team organized, customers supported, and important work from falling through the cracks.

Why Join Legends Haul

This is an opportunity for an experienced foodservice sales and business development professional to make a real impact inside a growing company with a strong reputation, a passionate team, and an expanding product portfolio.

You will have the ability to bring your relationships, experience, and sales discipline into a business that values premium products, strong service, and long-term customer partnerships.

Pay: $55,000.00-$65,000.00 per year

Benefits

• Casual dress
• Company events
• Dental care
• On-site parking
• RRSP match
• Vision care

Work Location: In person