Customer Operations Specialist

Full Time

West Chester, PAPosted 3 days ago

Role Overview

Laskoproducts is hiring a Customer Operations Specialist. This is a full-time role in West Chester. posted 3 days ago. Full responsibilities, required qualifications, and the apply link are listed in the description below.

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Job description

Lasko Products, a market leader in home comfort products for over 100 years, is looking to add a Customer Operations Specialist to the sales team in our West Chester, PA headquarters.

We are looking for a detail-oriented, Customer Operations Specialist to serve as the backbone of our sales operations. You will be the primary engine ensuring our sales team can sell effectively, our customers receive their orders seamlessly, and their product and portals are managed appropriately.

The ideal candidate thrives as a fulcrum between Sales, Finance, and Supply Chain and can manage tasks efficiently.

Key Responsibilities

1. Sales Operations & Portal Management

Take full ownership of various customer-facing portals (EDI, 3rd party procurement sites, etc.) to ensure all documentation, certifications, and listings are current and accurate.
Act as the internal point of contact for key accounts, resolving administrative hurdles and ensuring a best-in-class experience.

2. Pricing & Inventory Control

Manage and audit master price lists. Ensure that promotional pricing, tiered discounts, and contract-specific rates are updated accurately across all systems.
Monitor stock levels in real time. Collaborate with the warehouse and supply chain teams to communicate lead times or stock-outs to the sales team and customers.

3. Order Fulfillment & Logistics

Oversee the order lifecycle from initial entry to final delivery, ensuring that shipping requirements and customer-specific requirements are met.
Proactively resolve order discrepancies, shipping delays, or invoicing errors.

4. Data, Analytics & Reporting

Maintain and build dashboards in Power BI to track KPIs, sales trends, and inventory turnover.
Perform regular audits of ERP data to ensure accuracy for the sales department.

Qualifications & Skills

Strong experience with Power BI (data visualization) and Excel (VLOOKUPs, Pivot Tables).
Hands-on experience with ERP systems (preferably QAD) and CRM platforms (Zendesk).
You enjoy problem-solving and thrive in a fast-paced environment.
Ability to translate complex data into clear updates for the sales team and external partners.

About Lasko Products

Love Your Air™

Lasko Products is the leading air solutions brand with a reputation for reliable products, peak performance, and perpetual innovation – our commitment to our customers for over a century. Founded in 1906 by Henry Lasko in Philadelphia, Lasko has evolved for over a century to become the global leader in air solution products. From our roots in small appliances, fans, and portable heaters, we’ve grown to become the leading home comfort company while maintaining our unwavering commitment to quality and value. Today, Lasko stands as a symbol of innovation, offering consumers around the world high-performance products; portable fans, heaters, air purifiers, humidifiers, and home ventilation solutions. Our well-known brands, Lasko, B-Air, BlueDri, Air King, and Guardian Technologies, serve both consumer and commercial markets across North America and internationally. As an American company for 120 years, we take pride in upholding the spirit of hard work, trust and accessibility, ensuring that Lasko remains available to all, for generations to come. Headquartered in West Chester, Pennsylvania, with manufacturing and distribution facilities in Tennessee and Texas, Lasko intends to set the standard in the air solutions category for another 100 years.

Lasko’s mission is to provide comfort you can trust.

Our company’s success is based on our culture of GRACE, with five core “Be” values outlining how we live it.

Growth Mindset — Be Bold

We are never the finished product ─ every failure is a data point, every setback is a setup.

Recognition — Be Together 

We win together. We celebrate together! High performance deserves to be seen ─ named, specific, remembered.

Authenticity — Be Real

No masks. No politics. Show up as you are, say what you mean, and mean what you say.

Clear Communication — Be Clear

Say it plainly. Say it once. Say it to the right person. Clarity is kindness.

Extreme Ownership — Be Accountable 

No blame. No excuses. Own the win and the loss. No exceptions.

Why Join Lasko?

At Lasko, we believe people do their best work when they’re supported ─ personally and professionally. That’s why we offer flexible hours and a hybrid work schedule for our corporate team, promoting employees to balance life and work in a way that fits their lifestyle. Our dog-friendly corporate headquarters adds a fun, welcoming atmosphere, while our competitive salaries with bonus potential recognize and reward your contributions. We also offer a comprehensive benefits package that includes a strong 401(k) match, wellness incentives, and robust health coverage. Join Lasko and be part of a legacy of innovation – at a company that values flexibility, growth, and a culture where you can thrive.

About Laskoproducts

Laskoproducts

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Frequently Asked Questions

How do I apply for the Customer Operations Specialist position at Laskoproducts?

Use the Apply button above to submit your application directly to Laskoproducts. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.

Where is the Customer Operations Specialist position at Laskoproducts located?

This position is based in West Chester. Laskoproducts has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.

What does a Customer Operations Specialist at Laskoproducts earn?

Laskoproducts has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.

When was the Customer Operations Specialist role at Laskoproducts posted?

This role was posted on July 7, 2026 (3 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.