IT Support Specialist

Job Description

The ideal candidate will be a positive, outgoing and self-motivated individual well versed in a broad range of Information Technology disciplines. This position will include providing desktop and application support, and working on major IT projects, as assigned. An excellent verbal and written communicator, the successful candidate will work with other members of the Information Technology team to support and maintain the technologies at the Lake Louise Ski Resort.

Job Responsibilities:

· Frontline Support: Deliver friendly, face-to-face, and remote IT support to staff across all resort departments (Rentals, Snow School, Food & Beverage, and Operations)

· Field Operations: Ski or snowboard to mid-mountain/top-of-mountain lodges and lift huts to troubleshoot and repair hardware, printers, and network connections in alpine environments

· Endpoint & Identity Management: Configure, deploy, and maintain resort hardware (PCs, laptops, tablets, IP phones, and printers) and manage seasonal staff accounts/permissions in Active Directory

· Resort Technology Support: Assist with the daily setup, testing, and troubleshooting of guest-facing systems, including Point of Sale (POS) terminals, waiver stations, receipt printers, and RFID lift gates

· Network Maintenance: Help install, document, and troubleshoot network devices (switches, wireless access points, and cabling) across the resort

· System Backups & Disaster Recovery: Monitor daily data backups (Veeam/Proxmox) and assist with disaster recovery testing and procedures.

· Hardware Maintenance: Independently diagnose, repair, or replace common PC and peripheral hardware

· Vendor Relations: Build and maintain professional relationships with hardware, software, and local service vendors.

· Other Responsibilities as required