Customer Service Representative, Term Full-Time

Employment Opportunity:

Customer Service Representative - Recreation - Term Full-Time (September, 2026 to December, 2027)

Work Location: Bold Centre Multiplex, Lac La Biche, AB

Lac La Biche County is an organization driven by principles surrounding Excellence, Communication, Safety and Wellness, Collaboration, and Environmental Sustainability. Our employees enjoy the charm of working in the Lakeland Region, away from the hustle and bustle of the big city while still being able to enjoy a diverse, fast paced and fulfilling work environment. Our community is known to be one of the most diverse and unique communities in Alberta. Not only is it rich in history and culture, but it is also surrounded by forests, parks, lakes, and golden sand beaches!

We continuously strive to remain an employer of choice by offering a strong health and safety program, competitive pay, amazing benefits, opportunities for professional development, as well as many wellness initiatives that support a work/life balance. We also take pride in maintaining high standards surrounding equity, diversity, and inclusion in our workplace.

Purpose of the position

Reporting to and under the general direction of the Supervisor, the CSR provides quality and timely delivery of services within their area of responsibility. The role focuses on providing exceptional customer service while seeking solutions to moderate problems.

Technical Duties

• Assumes first point of contact with guests using County recreation facilities and related programs.
• Processes transactions, cancellations, issues refunds, and completes cash outs and other financial transactions within authority while adhering to established processes.
• Enforces applicable policies, facility rules and conditions of use.
• Drafts, seeks approval, proofreads, and sends emails, data, reports, applications, documents, forms, and other correspondence on behalf of the department.
• Creates, inputs, and organizes related department files and records into electronic databases and physical locations.

General Responsibilities

• Maintains excellent customer service with colleagues, customers, members of Council, local stakeholders, and the public.
• Fosters a positive work culture and assists in continuously improving the County culture.
• Other related duties and emergency response as assigned.

Want to be a part of our County team?

To be successful in this position, you will hold these qualifications:

• Grade 12 Diploma
• Certificate in Business Administration, or a related field. Diploma preferred.
• Customer Service-related training is an asset.
• Standard First Aid, CPR ‘C’, AED certifications or willing to obtain.
• 1-2 years related work experience.
• Bring superior customer service and a high level of professionalism in public relations.
• Demonstrate organizational and time management skills.
• Strong computer skills in MS Office Suite.
• Cash handling/POS system experience an asset.
• Demonstrate the ability to work well independently and as part of a team.

Position Details:

Length of Term: Term Full-Time (temporary coverage) approximately 12 to 18 months (to be determined) starting in September, 2026

Schedule: 40 hour work week, 8 hours per day. Shifts involve days, evenings and weekends as scheduled by the Supervisor

Location: Bold Centre Multiplex, Lac La Biche, AB

Hourly wage range: $23.50 to $33.35 depending on qualifications and experience

We we have to offer:

A comprehensive benefits and pension package:

• Municipal (LAPP) pension
• Sunlife extended health and dental (100% employer paid)
• LTD & Life Insurance
• 15 days accrued vacation
• 12 days personal health leave
• Variety of other leaves to achieve work/life balance
• All access pass to Bold Multiplex and Aquatics Centre
• Employee & Family Assistance Program (EFAP)
• Training and professional development opportunities
• Active Social Committee, Green Committee and Focus Indigenous Committee
• Work life balance
• Lake Life

If this sounds like you, please proceed with your application by submitting a cover letter quoting 41-CSR-26 and resume directly online at Lac La Biche County - Available Careers . Click into the Competition, and then the Apply Now button in the right hand corner to upload your resume and cover letter.

Applications received may be considered for other positions at the same classification level within six months.

We thank all applications, however, only those short listed for an interview will be contacted.