Manager, Facilities

<p><strong>Manager, Facilities</strong></p> <p><strong>Location:</strong>&nbsp;Columbus, Ohio (Onsite)<br><br></p> <p><strong><u>Company Overview</u></strong><strong><u> </u></strong></p> <p>We are a growing retail services organization based in Columbus, Ohio, focused on delivering exceptional customer experiences while building strong, high-performing teams. As a small-to-mid-sized business, we operate with agility and a hands-on leadership approach, creating opportunities for meaningful impact and professional growth.</p> <p>We are seeking an experienced&nbsp;<strong>Manager, Facilities,</strong>&nbsp;to manage and elevate our facilities’ function during an exciting phase of growth and operational expansion.</p> <p><strong><u>&nbsp;</u></strong></p> <p><strong><u>Position Overview</u></strong></p> <p>The&nbsp;<strong>Manager, Facilities</strong>&nbsp;will serve as the facilities leader for retail in North America, overseeing all core repair &amp; maintenance duties while directly managing facilities’ processes, preventative maintenance, and program development. This is a hands-on role responsible for both strategy and execution. The ideal candidate is comfortable building scalable processes and rolling up their sleeves to manage tactical deliverables, maintenance emergencies, and day-to-day ticket management.</p> <p><strong>&nbsp;</strong></p> <p><strong><u>Key Responsibilities:</u></strong></p> <ul> <li>Oversee the maintenance, repair, and improvement of all facilities, including HVAC, electrical, plumbing, and other systems. Manage service contracts and vendors to ensure high-quality services are delivered</li> <li>Develop and manage the facilities budget, including forecasting and tracking expenses. Identify cost-saving opportunities without compromising on quality and safety</li> <li>Ensure all facilities comply with health, safety, and environmental regulations. Implement facilities training programs and regularly conduct inspections to identify and resolve potential hazards</li> <li>Develop and implement long-term facilities plans that align with organizational goals. Participate in space planning, renovations, and expansions as necessary</li> <li>Establish and maintain emergency response plans, including after-hours coverage strategy, evacuation procedures, and disaster recovery strategies. Coordinate drills and ensure all team members are trained</li> <li>Promote energy-saving practices and sustainable operations. Identify and implement environmentally responsible initiatives</li> <li>Negotiate contracts and manage relationships with service providers, contractors, and suppliers. Ensure service level agreements are met and performance is evaluated regularly</li> <li>Serve as the primary point of contact for facilities-related inquiries. Communicate effectively regarding facilities issues, solutions, and developments</li> <li>Demonstrate working knowledge of lease terms, common area maintenance and blueprints</li> <li>Receive, verify, and process invoices/payments for services rendered within payment terms and accounting procedures</li> <li>Develop and enforce facilities processes, procedures and policies with vendors, trades, sites and leaders. Adhere to department and company standards, operating procedures and safety requirements</li> <li>Measure and report out key performance metrics for expenses, response time, ticket resolution, and call center indicators</li> <li>Manage complex projects including disaster recovery, renovations, relocations, new store openings, and special assignments</li> <li>May have one or more direct reports to hire, coach, lead and develop.</li> </ul> <p>&nbsp;</p> <p><strong><u>Qualifications</u></strong></p> <ul> <li>Bachelor’s degree in Facility Management, Business Administration, Engineering, or a related field is preferred</li> <li>5+ years of experience in facilities management or a related field</li> <li>Strong understanding of facilities maintenance, building systems, and safety regulations</li> <li>Proficient in facilities management software and Microsoft Office Suite</li> <li>Certifications such as Facilities Management Professional (FMP) or Certified Facility Manager (CFM) are a plus</li> <li>Demonstrated ability to operate independently in a lean environment</li> <li>Ability to influence across all levels of the business</li> <li>Strong organizational skills and attention to detail</li> <li>Excellent written and verbal communication skills</li> <li>High level of integrity and discretion</li> </ul>