Key Holder, Kingsway Mall

<p><strong>Overview</strong></p> <p>Key Holders assist the Management team in leading the store’s selling effort and operational execution, ensure exceptional customer experiences and drive profitable top-line sales. Key Holders&nbsp;<em><u>d</u></em><em><u>rive personal sales</u>&nbsp;</em>by demonstrating and coaching La Senza selling behaviors to create a high performance selling culture with the team and achieve store sales goals. They live our values and represent the brand in their behaviors.</p> <p><strong>Role and Responsibilities</strong></p> <ul> <li>In addition to sales associate responsibilities, drive profitable sales growth through segment ownership</li> <li>Support Management team in creating an environment that is focused on consistently delivering exceptional, positive customer experiences and demonstrate company selling behaviors</li> <li>Support the Management team in retention by creating and promoting a safe, positive work environment, effectively assisting in resolving associate relations issues using the La Senza coaching model and assisting to execute all company initiatives</li> <li>Focused on building new and lasting customer connections, delivering highly satisfying customer experiences through providing expert product knowledge and cultivating relationships with customers; Consistently lead the La Senza selling model with confidence, passion and expertise for the brand.</li> <li>Promote and display teamwork across all zones to ensure the customer’s journey is seamless</li> <li>Manage and resolve customer relations issues</li> <li>Assist Management team in creating /communicating action plans that optimize results, execute operational activities and control payroll budget and expenses</li> <li>Responsible for opening/closing procedures such as processing end of day paperwork, cash management and daily sales reconciliation</li> <li>Follow standard operating procedures, including damages, transfers and other compliance-related items, including supporting the physical inventory process and other store strategies to reduce shrink</li> <li>Ensure compelling visual merchandising and presentation standards are executed and maintained, including identifying and executing sell down strategies</li> <li>Ensure replenishment processes are efficient and the sales floor is full and abundant with all styles, colors, and sizes represented in conjunction with executing the brand guide</li> <li>Lead with professionalism and behaviors guided by the company values</li> </ul> <p><strong>Qualifications</strong></p> <ul> <li>Ability to foster an environment of exceptional customer service and optimize the Company selling model</li> <li>Ability to effectively delegate, follow up and communicate with all levels of the organization</li> <li>Ability to coach, develop and partner with Management team on performance management</li> <li>Business acumen with strong strategic and analytical skills</li> <li>Previous management or supervisory experience</li> <li>Schedule flexibility to include evenings, weekends and holidays</li> <li>Ability to manage complex and competing priorities through time management and organizational skills</li> <li>Professional demeanor that reinforces brand and company standards</li> </ul>