Role Overview
Krea is hiring a Customer Success. This is a full-time role in San Francisco. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job description
Krea is building next-generation AI creative tools for artists, designers, and studios. Our mission is to make AI intuitive, controllable, and genuinely useful for creative work. We believe AI is a new creative medium - one that spans text, images, video, sound, and even 3D.
We’re looking for a Founding Customer Success Manager to help our customers get real value from Krea, from first onboarding to deep, long-term adoption. You’ll work closely with creative teams, guide them through workflows, and be the connective tissue between customers, product, and sales.
What you'll do
- Own post-sale customer success: onboarding, adoption, renewals, and expansion
- Help customers integrate Krea into their creative workflows and daily work
- Drive product adoption across our core customer profiles
- Communicate new feature and product updates (we ship weekly)
- Track usage and customer signals to help customers get more value
- Identify expansion opportunities and support renewals and upsells
- Share customer feedback with the product and marketing teams and help shape what we build
What we're looking for
- Experience in Customer Success or Account Management
- A creative background (e.g.: account manager at a creative agency, or a startup working with designers, artists, or studios)
- Strong understanding of creative workflows
- Product-focused mindset, with experience in onboarding and implementation
- Strong communication and interpersonal skills - you’re great at building and maintaining relationships
- Proactive, ownership-driven attitude and comfort working in an early-stage environment
More about us
We’ve raised over $83M and are backed by world-class investors including Andreessen Horowitz and Bain Capital. We work full-time and in-person from our waterfront office in San Francisco.
What we offer
- Openness to sponsoring international candidates (STEM OPT, OPT, H-1B, O-1, E-3)
- The chance to work closely with a world-class team shaping the future of AI creative tools
- High impact and ownership as a founding member of the CS function
- Competitive compensation (75th percentile of market) with meaningful equity
About Krea
Frequently Asked Questions
How do I apply for the Customer Success position at Krea?
Use the Apply button above to submit your application directly to Krea. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Customer Success position at Krea located?
This position is based in San Francisco. Krea has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Customer Success at Krea earn?
Krea has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Customer Success role at Krea posted?
This role was posted on April 22, 2026 (78 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
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