Implementations Manager

Full Timejunior

Ottawa, CanadaPosted 27 days ago

Role Overview

Knak is hiring a entry-level Implementations Manager. This is a full-time role in Ottawa. posted 3 weeks ago. Full responsibilities, required qualifications, and the apply link are listed in the description below.

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GoSaaSMarketoPardotSalesforce Marketing CloudSalesforceORPMP

Job description

Knak is a mission-driven company

Why? Because our time is limited, our competition is fierce, and our margin for error is small. For us to have the greatest impact on the world, we need to be laser focused on our core mission, which is...

Empowering people to be creative.

That’s why Knak exists.

We are a world-class enterprise email and landing page creation platform with a focus on making successful and happy customers by providing them with an incredibly powerful, yet easy to use creation platform.

Our industry leading SaaS solution is built by Marketers, for Marketers. We know that it’s the small things that make the biggest impact and that emails and landing pages are where the rubber hits the road when it comes to Marketing Automation. We change the way Marketers work by making them more efficient, while improving conversion rate of their campaigns and helping them stay on brand.

Oh, and we have a bit of fun while doing it, too!

The Role

Working within the Customer Success team, the Implementation manager will be responsible for driving measurable customer outcomes and ensuring successful customer use of our platform. As a trusted advisor, technical consultant and subject matter expert you will own the end to end process of implementation & onboarding. You will work primarily with new customers and occasionally with existing customers to roll out new initiatives.

Roles & Responsibilities

Lead new customers through onboarding as their primary point of contact from kickoff through go-live, driving adoption and time-to-value.
Provide best practice advice, thought leadership and expertise to our clients, ensuring they’re set up for success
Develop expert knowledge of Knak, our integration partners & eco system to answer technical & strategy questions about our product & industry
Work closely with other Knak stakeholders such as CSMs, AEs, Support, Product and Leadership to ensure implementation success and foster effective internal communication
Ensure projects are always completed on time and to a high quality standard
Own and report on implementation KPIs including time-to-value, CSAT post-onboarding, and feature adoption at handoff.
Use AI tools - Claude, ChatGPT & MCP connectors to scale yourself across a larger book and accelerate customer outcomes

Skills & Experience

3 years experience in Customer Success, Implementations or equivalent role
Demonstrated project management experience running concurrent customer-facing projects with budgets and milestones. PMP or similar certification would be valued.
Exceptional communication skills both written and verbal.
Experience with running group training sessions or adult learning.
The ability to develop meaningful relationships with clients and truly understand their needs
Problem solving skills and the ability to think outside the box
Excellent multi-tasking skills and the ability to juggle multiple projects at the same time
Experience with SaaS products, Emails, Landing Pages, Marketing Operations & CRM an asset
Familiarity with Marketo, Salesforce Pardot, Salesforce Marketing Cloud, Eloqua or other Marketing Automation tools an asset.
A track record of successfully managing a book of clients and delivering exceptional results
Experience with AI tools - Claude, ChatGPT & MCP connectors

What We Offer

At Knak we have four foundational pillars. Culture, customers, product and growth. Culture is our number one pillar because we know that is at the core of building a strong company that can build amazing products and delight our customers. We do this with a laser focus on hiring the right people who are smart, positive and who want more than the typical nine-to-five offers.

We offer an extremely rewarding, second to none work environment as acknowledged by Ottawa’s Best Places to Work 2025! We show our investment in our people through our competitive salaries, equity in the company, great benefits, paid vacation, Life leave days (because life happens), team lunches and off-sites, and most importantly our commitment to YOUR career growth.

If this sounds like something you’re looking for, then we’d love to hear from you!

If you don’t see yourself fully reflected in every job requirement listed on the posting above, we still encourage you to reach out and apply. Research has shown that women and underrepresented groups often only apply when they feel 100% qualified. We strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientations, and life experiences to apply. Knak believes in creating an inclusive, barrier-free working environment. If you require ANY accommodation to the interview process please contact culture@knak.com.

At Knak, our recruitment process includes AI screening for keywords and minimum qualifications as well as video interviews which are transcribed with AI. Humans are still at the core of our decision making!

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Frequently Asked Questions

How do I apply for the Implementations Manager position at Knak?

Use the Apply button above to submit your application directly to Knak. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.

Where is the Implementations Manager position at Knak located?

This position is based in Ottawa. Knak has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.

What does a Implementations Manager at Knak earn?

Knak has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.

When was the Implementations Manager role at Knak posted?

This role was posted on June 16, 2026 (27 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.

Is the Implementations Manager role at Knak entry-level?

Yes. This is an entry-level position. Strong candidates typically have 0-2 years of relevant work experience, internships, or significant project work. Read the full description for any specific qualification requirements Knak has listed.