We are currently hiring on behalf of our client located in Windsor, ON for a Customer Support Representative to support billing, account management, and customer inquiries. This is a temporary ongoing opportunity, offering a great chance to gain valuable experience in a structured and fast-paced customer service environment.

Main Responsibilities:

• Handle customer inquiries related to billing, arrears, and account management, providing clear solutions and guidance on payment options and available programs
• Manage account setups, terminations, and updates with accurate data entry and recordkeeping
• Schedule and coordinate appointments for water services and meter-related operations
• Investigate and resolve billing errors, analyze customer accounts, and ensure compliance with company and regulatory standards
• Reconcile collection accounts, allocate payments, and audit records for accuracy

Requirements

• Minimum 2 years of call centre or customer service experience (phone-based)
• High school diploma required
• Strong verbal and written communication skills with a customer-focused attitude
• Excellent organizational, prioritization, and data entry skills
• Proficiency in MS Office (Word, Excel, Outlook)
• Ability to work effectively in a team environment

Additional Requirements

• Successful completion of a criminal background check
• Availability to work Monday to Friday, 8:00 AM – 4:30 PM (40 hours/week)

What’s In It For You:

• Pay rate: $18.50/hour + vacation pay
• Weekly pay via direct deposit
• Opportunity to gain experience in a structured, professional customer service environment

Why Kelly®?

As a worker today, it’s up to you to take charge of your career and look for opportunities to learn, grow and achieve your potential. Helping you find what’s next is what we’re all about. We know what’s going on in the evolving world of work—just ask the nearly 500,000 people we employ each year. Connecting with us means getting the support, guidance and opportunities needed to take your career where you may have never imagined.

About Kelly®

At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best and our employment opportunities span a wide variety of workstyles, skill levels and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.

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