Customer Service Specialist

Our customer, located in Mississauga, ON, is seeking a Customer Service Specialist to join their team on a permanent basis.

RESPONSIBILITIES

Communicate promptly with company’s customers regarding the following:

• Acceptance of new purchase orders, confirming receipt and prospective shipping dates
• Product pricing and availability
• Product inquires or product issues
• Sending of invoices, shipping details, and product documents as requested
• Processing customer purchase orders in ERP system to create invoices and shipping paperwork
• Create shipment waybills and work with various couriers to ensure orders shipped and delivered on time
• Resolve any issues evolving out of customer shipments in timely manner
• Build a working knowledge of company’s products to better assist customers
• File and maintain paperwork records to accounting and auditing purposes
• Work with other departments, including product coordinator to ensure products are available for sale and deadlines are met
• Work with product management team for special request and shipments
• Other duties as required by Sr. Account Executive and Customer Service Manager
• Stay curious—ask questions, seek feedback, learn quickly, and continuously grow your toolkit.

REQUIREMENTS

• Fluent in English
• Excellent verbal and written communication skills; this position requires a lot of external communication with customers and contractors
• Knowledgeable in Microsoft Office Suite of tools (Outlook, Word, Excel)
• 1+ year experience in Customer Service
• Life sciences background would be an asset
• Experience with ERP software is an asset
• Strong interpersonal skills with the ability to work both independently and collaboratively.
• Detail-oriented with strong time-management and organizational skills.
• Adaptable, proactive, and comfortable in a fast-paced, deadline-driven environment.

PERKS

• Permanent Position working onsite Monday – Friday, 9:00am – 5:00pm.
• Salary ranges from $50,000 to $52,000 plus benefits.
• Work for a dyanmic organization that is supportive and friendly, and continues to grow.

Why Kelly®?

As a worker today, it’s up to you to take charge of your career and look for opportunities to learn, grow and achieve your potential. Helping you find what’s next is what we’re all about. We know what’s going on in the evolving world of work—just ask the nearly 500,000 people we employ each year. Connecting with us means getting the support, guidance and opportunities needed to take your career where you may have never imagined.

About Kelly®

At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodation for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.

10189807