IT Help Desk Support Specialist - Cranbrook, BC Area

Our client, a leader in the office equipment and technology solutions industry, is seeking a skilled IT Support Help Desk Specialist to join their growing team. In this role, you’ll provide both remote and onsite technical support to a diverse business client base—helping them resolve complex technology challenges, implement innovative IT solutions, and maintain reliable systems. This role is ideal for someone based in the Cranbrook, BC area and will be a work from home position but does require a vehicle and some client onsite work.

You’ll be part of a highly skilled, customer-focused team that delivers professional, dependable IT services across Western Canada. This is an excellent opportunity for an experienced IT professional who enjoys problem-solving, variety, and building strong client relationships. Ideal candidate will be Tier 2 Support.

Responsibilities

● Provide both remote and onsite technical support to small and medium-sized business clients.

● Install, configure, and troubleshoot desktop and server environments (Windows, MacOS), mobile devices (iOS, Android), and network equipment (routers, switches, access points, firewalls, VOIP).

● Manage incoming service tickets and client communications through the service desk.

● Support and manage IT projects, including scoping, planning, and delivery of solutions.

● Configure and maintain Microsoft 365, Active Directory (on-premise and Azure AD), and domain environments.

● Perform technical alignment reviews, document activities accurately, and recommend improvements.

● Liaise with third-party vendors to coordinate hardware and software issue resolution.

● Collaborate with internal teams for escalations and project support.

● Identify recurring issues and contribute to process or system improvements.

● Promote user adoption of IT best practices through mentoring and training.

Requirements

● Post-secondary diploma in Information Technology or equivalent combination of education and experience considered an asset.

● 3+ years of professional IT support experience, preferably within a Managed Service Provider (MSP) environment.

● Strong knowledge of:

Windows Server and Desktop operating systems.

Networking technologies: TCP/IP, VPNs, Wi-Fi, switches, routers, and firewalls.

Microsoft 365, Exchange, RDS/Terminal Services, and virtualization platforms.

● Proficiency with ticketing systems and IT service delivery frameworks.

● Excellent analytical, troubleshooting, and problem-solving abilities.

● Strong communication and customer service skills with a professional, client-focused approach.

● Proven ability to manage multiple priorities and work both independently and collaboratively.

● Detail-oriented, organized, and proactive with a continuous improvement mindset.

Bonus Assets:

● Experience with Linux environments and/or PowerShell scripting.

● Familiarity with PHP, .NET, Perl, or Python.

● Knowledge of internet security and data privacy principles.

● Industry certifications (e.g., Cisco, VMware, Microsoft, Citrix).

NOTE: Vehicle required for this position.

We thank all applicants for their interest; only those selected for an interview will be contacted.

Job Types: Full-time, Permanent

Pay: $55,000.00-$65,000.00 per year

Benefits

• Dental care
• Extended health care
• Work from home

Work Location: Hybrid remote in Cranbrook, BC