Lead Site Reliability Engineer Masonboro, NC, USA

Lead Site Reliability Engineer

Job Description

If you are excited about shaping the future of technology and driving significant business impact in financial services, we are looking for people just like you. Join our team and help us develop game-changing, high-quality solutions.

As a Lead Site Reliability Engineer at JPMorganChase within the Corporate sector, Enterprise Technology team, you are an integral part of a team that develops high-quality architecture solutions for critical software applications and platforms. You will lead resiliency design reviews, break down complex problems, and mentor engineers, driving significant business impact and shaping the target state architecture through your expertise in multiple architecture domains. Assume a critical role in defining the future of a globally recognized firm and have a direct and significant effect in a realm tailored for top achievers in site reliability.

Job responsibilities

• Demonstrate and champion site reliability culture and practices, exerting technical influence across your team
• Lead initiatives to improve reliability and stability of applications and platforms using data-driven analytics
• Collaborate with team members to define service level indicators and work with stakeholders to establish service level objectives and error budgets
• Provide technical leadership and guidance for medium to large-sized products
• Proactively identify and resolve technology-related bottlenecks in your areas of expertise
• Act as the main point of contact during major incidents, quickly identifying and solving issues to avoid financial losses
• Document and share knowledge within the organization through internal forums and communities of practice
• Use enterprise-authorized AI capabilities within the work environment to accelerate major-incident triage, troubleshooting, and post-incident analysis, validating outputs and handling operational data according to sensitivity and security requirements
• Lead reuse-first adoption of AI-assisted reliability workflows across SDLC/toolchain practices (e.g., CI/CD quality checks, test/validation automation, and operational readiness), ensuring traceability/auditability, resiliency, and security controls
• Offer mentorship and advice to other engineers, fostering a culture of continuous improvement
• Drive collaboration with stakeholder partners to establish reasonable service level objectives and error budgets

Required qualifications, capabilities, and skills

• Formal training or certification on software engineering concepts and 5+ years applied experience
• At least 5 years as an SRE and at least 10 years in a highly regulated industry such as Banking
• Deep proficiency in reliability, scalability, performance, security, enterprise system architecture, toil reduction, and site reliability best practices, with the ability to implement these practices within an application or platform
• Demonstrated experience designing, deploying, and supporting highly available services in a public cloud environment (AWS, Azure, or GCP); familiarity with cloud-native observability, auto-scaling, and infrastructure-as-code is essential
• Fluency in at least one programming language (e.g., Python, Java Spring Boot, .Net)
• Deep knowledge of software applications and technical processes with emerging depth in one or more technical disciplines
• Proficiency and experience in observability, including white and black box monitoring, SLO alerting, and telemetry collection using tools such as Grafana, Dynatrace, Prometheus, Datadog, Splunk
• Proficiency in continuous integration and continuous delivery tools (e.g., Jenkins, GitLab, Terraform)
• Experience with containers and container orchestration (e.g., ECS, Kubernetes, Docker)
• Experience troubleshooting common networking technologies and issues
• Demonstrated experience using enterprise-authorized AI capabilities within the work environment to improve SRE workflows (e.g., incident investigation support and knowledge capture) with strong validation habits and awareness of data sensitivity
• Ability to evaluate AI-assisted operational recommendations for correctness and risk, define appropriate guardrails for team usage, and ensure outcomes align to resiliency and security expectations

Preferred qualifications, capabilities, and skills

• Ability to identify and solve problems related to complex data structures and algorithms
• Drive to self-educate and evaluate new technology
• Ability to teach new programming languages to team members
• Ability to expand and collaborate across different levels and stakeholder groups

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

Our Corporate Technology team relies on smart, driven people like you to develop applications and provide tech support for all our corporate functions across our network. Your efforts will touch lives all over the financial spectrum and across all our divisions: Global Finance, Corporate Treasury, Risk Management, Human Resources, Compliance, Legal, and within the Corporate Administrative Office. You'll be part of a team specifically built to meet and exceed our evolving technology needs, as well as our technology controls agenda.