Workforce Analyst - Data Analytics and Process Improvement

You are passionate about project management and process improvement. You will be joining the Workforce Planning team as a Workforce Analyst on the Change the Bank Team. In this role, you will lead analytics and process improvements to optimize capacity, strengthen service-level performance, and enhance customer outcomes. Your responsibilities will include using technologies like Alteryx, Tableau, and Python to automate processes, act as a project lead, conduct root cause analysis, work effectively with cross-functional teams, provide insights and guidance to stakeholders, support process improvements, and prepare project updates and recommendations for leadership.

• *Key Responsibilities:**
• Use technologies and tools such as Alteryx, Tableau, and Python to automate processes and enhance efficiency.
• Act as a project lead coordinating cross-functional teams and managing product lifecycle.
• Conduct root cause and trending analysis using historical performance data.
• Work effectively with individuals from different departments to achieve common goals.
• Serve as a subject matter expert in projects, providing insights and guidance to stakeholders.
• Support the identification and implementation of process improvements and best practices.
• Prepare and present project updates, reports, and recommendations to leadership and stakeholders.
• *Qualifications Required:**
• Experience with technologies and tools such as Alteryx, Tableau, Python, and SQL.
• Advanced knowledge of Call Center Operations, Contact Center Metrics, and Workforce Planning practices.
• Demonstrated leadership capabilities with the ability to influence and drive results.
• Excellent verbal and written communication skills.
• Highly detail-oriented with the ability to work on multiple projects simultaneously.
• Comfortable with a fluid business environment and changing job priorities.
• High proficiency in Microsoft Office products (Excel, PowerPoint, SharePoint, Word, Teams, etc.).
• *Additional Details:**

JPMorgan Chase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses, and corporate clients under the J.P. Morgan and Chase brands. They value diversity and inclusion, making reasonable accommodations for applicants' and employees' needs. JPMorgan Chase is committed to being an equal opportunity employer and does not discriminate on any protected attribute.

Experience Level: Senior Level You are passionate about project management and process improvement. You will be joining the Workforce Planning team as a Workforce Analyst on the Change the Bank Team. In this role, you will lead analytics and process improvements to optimize capacity, strengthen service-level performance, and enhance customer outcomes. Your responsibilities will include using technologies like Alteryx, Tableau, and Python to automate processes, act as a project lead, conduct root cause analysis, work effectively with cross-functional teams, provide insights and guidance to stakeholders, support process improvements, and prepare project updates and recommendations for leadership.

• *Key Responsibilities:**
• Use technologies and tools such as Alteryx, Tableau, and Python to automate processes and enhance efficiency.
• Act as a project lead coordinating cross-functional teams and managing product lifecycle.
• Conduct root cause and trending analysis using historical performance data.
• Work effectively with individuals from different departments to achieve common goals.
• Serve as a subject matter expert in projects, providing insights and guidance to stakeholders.
• Support the identification and implementation of process improvements and best practices.
• Prepare and present project updates, reports, and recommendations to leadership and stakeholders.
• *Qualifications Required:**
• Experience with technologies and tools such as Alteryx, Tableau, Python, and SQL.
• Advanced knowledge of Call Center Operations, Contact Center Metrics, and Workforce Planning practices.
• Demonstrated leadership capabilities with the ability to influence and drive results.
• Excellent verbal and written communication skills.
• Highly detail-oriented with the ability to work on multiple projects simultaneously.
• Comfortable with a fluid business environment and changing job priorities.
• High proficiency in Microsoft Office products (Excel, PowerPoint, SharePoint, Word, Teams, etc.).
• *Additional Details:**

JPMorgan Chase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses, and corporate clients under the J.P. Morgan and Chase brands. They value diversity and inclusion, making reasonable accommodations for applicants' and employees' needs. JPMorgan Chase is committed to being an equal opportunity employer and does not discriminate on any protected attribute.

Experience Level: Senior Level