Technology Support Specialist

Technology Support II

Join a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation.

As a Technology Support II team member in Commercial & Investment Bank, you will play a vital role in ensuring the operational stability, availability, and performance of our production application flows. Your efforts in troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems support a seamless user experience and a culture of continuous improvement.

Job responsibilities

• Analyze and troubleshoot production application flows to ensure end-to-end application or infrastructure service delivery supporting the business operations of the firm
• Improve operational stability and availability through participation in problem management
• Monitor production environments for anomalies and address issues utilizing standard observability tools
• Assist in the escalation and communication of issues and solutions to the business and technology stakeholders
• Identify trends and assist in the management of incidents, problems, and changes in support of full stack technology systems, applications, or infrastructure

Required qualifications, capabilities, and skills

• 2+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
• Knowledge of applications or infrastructure in a large-scale technology environment on premises or public cloud
• Exposure to observability and monitoring tools and techniques
• Basic knowledge in the following key areas: hardware architecture (performance testing, monitoring, operations), hardware benchmarking (program management, network management), design (compliance, security), network engineering (planning, provision)
• Automate routines to optimize application’s monitoring
• Investigate and document issues’ root causes engaging technologists all over the world
• Engage with other technology teams during the SDLC and change management process
• Knowledge in at-least one of programming languages (Java, SQL, Python) for automations. Knowledge of databases (SQL, ORACLE) for troubleshooting. Knowledge of cloud architecture (AWS and Kubernetes preferable)
• Basic understanding of business technology drivers and their impact on architecture design, performance and monitoring, best practices

Preferred qualifications, capabilities, and skills

• Knowledge of one or more general purpose programming languages or automation scripting. Familiarity with processes in scope of the Information Technology Infrastructure Library (ITIL) framework
• Spanish and/or Portuguese would be an added advantage (But not a must)
• Knowledge of SQL, Python or others programing languages, Pentaho Data Integration, Control-M, AutoSys, iTRS, Geneos, Jira
• Understanding of DEVOPS, Agile, ITIL. Willingness to learn and work in the financial markets

Experience Level

Entry Level