Customer Success Specialist in Fashion

Elevate customer interactions as a Customer Success Specialist in Fashion. Provide professional support via phone, chat, and email while handling order management and fostering customer loyalty in ecommerce. This role supports both English and French speaking customers, requiring a commitment to high standards of service.

With a background in customer service, you will efficiently resolve inquiries and improve customer experiences while documenting interactions to retain service quality. Key Responsibilities:

• Handle customer inquiries through chat, email, and phone
• Guide customers on product fit and availability
• Resolve issues while preserving brand tone
• Document and update customer interactions accurately
• Collaborate with logistics for timely order fulfillment Requirements:
• 2+ years customer service experience in ecommerce
• Bilingual in English and French, both spoken and written
• Strong communication skills and attention to detail
• Familiarity with platforms like Gorgias and Shopify
• Interest in fashion and exceptional craftsmanship Enhance the customer journey within the fashion ecommerce sector through your expertise and passion.