SaaS Customer Success Manager

Location: Eskasoni

Empower customers in the trades sector as a Customer Success Manager, driving product adoption and measurable outcomes within a SaaS platform. Build strong relationships while ensuring clients achieve their business objectives through proactive engagement.

In this role, you will manage a portfolio of around 100 customer accounts, acting as the primary point of contact. By developing tailored customer success plans, you will drive value and long-term satisfaction. You will also collaborate with internal teams and influence product improvements based on client feedback while addressing any challenges that arise.

Key Responsibilities:

• Manage approximately 100 customer accounts effectively
• Build and maintain long-term relationships with stakeholders
• Drive product adoption through tailored customer plans
• Proactively engage clients to identify goals and risks
• Monitor customer health metrics for churn prevention

Requirements

• 2+ years in customer success or account management
• Strong relationship-building and multitasking abilities
• Excellent written and verbal communication skills
• Proven problem-solving with a customer-first mindset
• Experience with CRM tools like Salesforce or Tableau

Leverage your customer success expertise to enhance satisfaction, drive retention, and foster long-term relationships.

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