Senior Facilities Manager

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

What this job involves:

The Senior Facility Manager will have responsibility for the overall management of IFM as a business function for the city or cluster of sites under scope. This responsibility includes delivering key initiatives as well as ensuring consistency in IFM processes and service delivery. The role requires you to establish and nurture working relationships with key stakeholders including functional leads and other city or cluster leads within JLL as well as client organizations. This is a leadership role requiring efficient management of multiple teams working together to provide a professional, value-focused service aimed at constantly meeting or exceeding client expectations. You will act as the single point of contact for IFM business function, providing leadership to JLL account-based IFM management and service delivery teams while collaborating with GREF leadership to establish delivery strategies driven by continuous improvement, staying ahead, and achieving best-in-class results.

What your day-to-day will look like:

Act as the single point of contact for IFM business function in the city or cluster of sites, providing leadership to the JLL account-based IFM management and service delivery teams

Collaborate with GREF leadership team in the area, city, or cluster of sites to establish delivery strategies for IFM function from time to time, with key drivers including continuous improvement, staying ahead, and best-in-class service

Establish annual goals for IFM function in the city or cluster of sites aligning with overall client GREF global, regional, and local objectives, driving teams to achieve the same

Develop and maintain a detailed understanding of client business and key factors influencing IFM function requirements, aligning with the Leadership Principles of the client

Manage relationships with all key GREF stakeholders and function leads (both client and JLL) for efficient delivery of IFM services

Lead and ensure implementation of 'raising the bar' initiatives to continuously improve the overall customer experience through IFM function customer touch points

Establish a robust business governance process including conducting regular business reviews (BRs) with GREF leadership for IFM function

Operate as a business manager, responsible for overall budget management – operational and capital budgets for the IFM function for the city or cluster of sites under responsibility, leading and ensuring achievement of agreed business targets including revenue, expenses, budget management, debtor targets, savings target, KPI, and performance.

Required Qualifications:

Proven experience in senior facilities management or IFM leadership roles

Demonstrated ability to act as single point of contact for IFM business functions across city or cluster of sites

Strong leadership skills with experience managing multiple teams and service delivery operations

Experience establishing and achieving annual goals aligned with global, regional, and local objectives

Proven track record in developing and maintaining relationships with key stakeholders at all organizational levels

Experience operating as a business manager with responsibility for budget management (operational and capital)

Demonstrated ability to achieve business targets including revenue, expenses, budget management, debtor targets, savings targets, KPIs, and performance metrics

Strong business acumen and understanding of client business drivers.

Preferred Qualifications

Experience collaborating with GREF leadership teams to establish delivery strategies

Proven track record in implementing continuous improvement and 'raising the bar' initiatives

Experience establishing robust business governance processes and conducting regular business reviews

Strong understanding of IFM processes and service delivery consistency across multiple sites

Experience working with client Leadership Principles to align service delivery

Demonstrated ability to improve customer experience through IFM function customer touch points

Experience managing relationships with both client and JLL functional leads

Track record of delivering professional, value-focused service that meets or exceeds client expectations.

Location: Onsite

At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees. We choose to take the more inspiring, innovative, and optimistic path on our journey toward success. What sets JLL apart is our culture of collaboration, locally and across the globe, which allows us to create transformative solutions for the real estate industry. We support each other's wellbeing and champion inclusivity and belonging across teams.

JLL is an Equal Opportunity Employer committed to diversity and inclusion.

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.