Senior Product Manager – Residential Mortgage

 

Role Overview

The Senior Product Manager – Residential Mortgage is an individual contributor who is customer-facing and focused on supporting the successful market adoption of JazzX’s AI-powered Residential Mortgage application. This role works closely with Product leadership, Sales, and Marketing to help translate product capabilities into clear customer value and effective go-to-market execution.

The Senior Product Manager contributes to product launches, customer engagement, messaging refinement, and field enablement, while serving as a strong conduit for customer and market feedback back into the product organization. This role plays an important role in executing against the Go-To-Market strategy with rigor and clarity.

This position is well-suited for a product manager with solid residential mortgage domain experience who is ready to operate in complex enterprise environments.

Core Responsibilities

Product Go-To-Market Support

• Support product go-to-market execution for JazzX’s Residential Mortgage application in partnership with Product leadership, Sales, and Marketing.
• Assist with launches by helping prepare customer-facing materials, enablement assets, and internal readiness documentation.
• Help ensure new capabilities are introduced with clear use cases, value propositions, and adoption guidance.

Product Messaging & Enablement

• Contribute to the development and refinement of product messaging and positioning.
• Help translate mortgage workflows, compliance requirements, and AI-driven functionality into clear, accurate customer-facing narratives.
• Support creation and maintenance of sales enablement materials such as pitch decks, demo flows, FAQs, and product documentation.

Customer & Market Engagement

• Participate in customer meetings, demos, pilots, and feedback sessions as a product representative.
• Support customer discovery efforts to understand operational pain points, adoption challenges, and feature gaps.
• Capture and synthesize customer feedback to share with Product leadership, Sales, and Marketing.

Launch & Readiness Execution

• Assist in coordinating launch activities across product, engineering, marketing, and field teams.
• Help track launch readiness tasks and follow up on post-launch feedback and adoption signals.
• Support continuous improvement of messaging and enablement based on customer and field input.

Competitive & Market Awareness

• Maintain awareness of competitive mortgage technology solutions and industry trends.
• Help gather and organize competitive insights to support positioning and sales conversations.
• Escalate notable competitive patterns or risks to product leadership.

Qualifications

Experience

• 5–8+ years of experience in product management, product marketing, solutions consulting, or related roles.
• Residential mortgage experience is required, with familiarity across workflows such as origination, underwriting, processing, closing, and post-close.
• Experience working with enterprise customers or supporting complex B2B sales cycles is strongly preferred.

Domain & Technical Acumen

• Solid understanding of residential mortgage processes, terminology, and regulatory considerations.
• Familiarity with enterprise SaaS products and workflow-driven systems.
• Exposure to AI-enabled products is preferred, with the ability to explain capabilities clearly and responsibly.

Skills & Attributes

• Strong written and verbal communication skills.
• Comfortable engaging with customers and internal stakeholders in structured settings.
• Organized, detail-oriented, and able to manage multiple initiatives in parallel.
• Demonstrated ability to learn quickly and operate effectively in evolving environments.

Education

• Bachelor’s degree in Business, Engineering, Computer Science, or a related field required.
• Advanced degree (MBA or equivalent) is a plus.