Endpoint & Systems Administrator

We are JAM CRM, an award-winning, game-changing, forward-thinking, CRM agency tucked away in trendy Liberty Village. We have a current opening for an Endpoint & Systems Administrator to join our team of over 150 1:1 communication experts who are dedicated to creating incredible work, making our client’s proud, and smashing personal and professional goals along the way. With our creativity, outstanding culture, and cool technology we may just be the best kept marketing secret in Canada.

Responsibilities

• Take ownership of end-user device management and MDM platforms (JAMF, Intune); manage vulnerability identification and remediation using tools such as Tenable
• Update and maintain IT documentation
• Manage server, network, and cloud environments (Windows Server, Linux, AWS/Azure/GCP), including vulnerability remediation
• Develop and maintain scripts and automation to streamline IT operations and reduce manual effort (PowerShell, Bash, or Python)
• Identify trends in incidents and system performance to proactively address recurring issues
• Mentor junior IT staff and provide guidance on escalated issues
• Collaborate cross-functionally with Security, DevOps, and business teams on IT initiatives and projects

Desired skills & experience

• 2+ year degree in Computer Science, Information Technology, or related field
• 5-7 years of systems administration experience, not solely help desk or end-user support
• Experience with end-user operating systems such as Windows and macOS
• Experience configuring and managing MDM platforms (e.g., JAMF, Intune) – not just end-user familiarity
• Experience with vulnerability management platforms (e.g., Tenable) and vulnerability remediation processes
• Experience with server administration (Windows and Linux)
• Experience administering Microsoft 365, including Exchange Online, Teams, SharePoint, licensing management, and conditional access
• Proficiency in at least one scripting language (PowerShell, Bash, or Python) for automation and systems management
• Understanding of:
• Microsoft Active Directory and related services (DNS, GPO, etc.)
• Networking principles, including security best practices
• Documenting configurations, processes, and assets

JAM CRM is an equal opportunity employer committed to creating and maintaining an inclusive and accessible workplace. If you need assistance or require any accommodations during the interview process, please let us know at careers@jamcrm.com.