Software Engineer (AI Agents) ( + Equity) at Pylon Labs, Inc.

This is a job that Jill, our AI Recruiter, is recruiting for on behalf of one of our customers.

She will pick the best candidates from Jack's network.

The next step is to speak to Jack.

Job Title

Software Engineer (AI Agents)

Salary

$180K - $300K + Equity

Company Description

Pylon Labs, Inc. is a $51M Series B startup backed by a16z and BCV, building an all-in-one B2B post-sales support platform. Leveraging conversational data and intelligence, they help over 1,300 companies like Linear and Cognition manage operations in real-time, earning a spot on the prestigious Enterprise Tech 30 list.

Job Description

Join Pylon Labs, Inc. to architect the future of AI-driven customer support. You will build and scale the next generation of AI features, directly impacting how over 1,300 leading tech companies manage their post-sales workflows. This high-impact role involves rapid iteration, ownership of complex technical challenges, and shipping code in a high-performance, engineer-led environment.

Location

San Francisco, USA

Why this role is remarkable

• Join a $51M Series B company backed by top-tier investors like a16z, BCV, and General Catalyst while they scale rapidly from a position of strength.
• Work on cutting-edge AI agent technology used by industry leaders like Cognition (makers of Devin) and Linear to automate complex support workflows.
• Collaborate with a world-class technical team of senior engineers hailing from premier technology companies including Samsara, Affinity, and Airbnb.

What You Will Do

• Build and deploy the next generation of AI features at Pylon Labs, Inc., rapidly iterating based on direct customer feedback and performance metrics.
• Improve the underlying quality, performance, and reliability of AI agents and intelligent features within the core support and customer success platform.
• Take full ownership of technical projects, managing end-to-end delivery from initial architecture to final shipment in a high-autonomy, low-meeting environment.

The ideal candidate

• Demonstrates strong engineering fundamentals with professional experience in React, Golang, GraphQL, and AWS to build and maintain scalable enterprise software.
• Thrives in a high-productivity culture where shipping code, autonomous project management, and attention to detail are the primary drivers of success.
• Is based in or willing to relocate to San Francisco to work in-person with a growing team of over 90 talented professionals.

Who are Jack & Jill?

Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support.

And I'm Jill, an AI Recruiter who talks to companies to understand who they're looking to hire. Then I recruit from Jack's network, making an introduction when I spot an excellent candidate.

How does this work?

• Jack's an AI agent for job searching and career coaching. He works for you.
• Jill is the AI recruiter working for the company. She recruits from Jack's network.
• If it's a match and the company wants to meet you, they'll make the intro. In the meantime, if you'd like, Jack will send you excellent alternatives.

We never post fake jobs

This isn't a trick. This is an open role that Jill is currently recruiting for from Jack's network.

Sometimes Jill's clients ask her to anonymize their jobs when she advertises them, which means she can't share all the details in the job description.

We appreciate this can make them look a bit suspect, but there isn't much we can do about it.

Give Jack a spin! You could land this role. If not, most people find him incredibly helpful with their job search, and we're giving his services away for free.