IT Help Desk Lab Tech Apprentice

The Office of Information Technology (OIT) is seeking a motivated and enthusiastic intern to join their team. This internship offers valuable hands-on experience within the OIT office by helping students, staff, and faculty with troubleshooting computer equipment including hardware and software issues. This internship will help development with the following skills: active listening & customer service, IT troubleshooting techniques, critical thinking & problem solving, interpersonal communication skills, teamwork and attention to detail.

Hourly Rate: $15.75

Who We Are

Ivy Tech Community College is Indiana’s largest public postsecondary institution and the nation’s largest singly accredited statewide community college system, accredited by the Higher Learning Commission. Ivy Tech has campuses throughout Indiana and also serves thousands of students annually online. It serves as the state’s engine of workforce development, offering associate degrees, short-term certificate programs, industry certifications, and training that aligns to the needs of the community. The College provides seamless transfer to other colleges and universities in Indiana, as well as out of state, for a more affordable route to a Bachelor’s degree.  This position will be based out of the Bloomington campus, working with multiple departments in a team setting.

What You Will Do

• Assist students with troubleshooting computer equipment including hardware and software issues
• Help to setup equipment and demonstrations for student labs as part of academic coursework
• Work with other Ivy Tech staff to address hardware and software needs on campus issued laptops and equipment
• Set up equipment for staff use, ensuring proper installation of cables, operating systems, or appropriate software
• Troubleshoot incoming calls and help tickets, and work with IT Help Desk staff to devise a plan of action to help staff and students
• Create and maintain documentation as requested of supervisor

This Might Be A Great UpSkill placement for You If…

• Like troubleshooting and working with computers
• Enjoy taking things apart and building equipment
• Like helping others solve IT related problems
• Working with others and being a part of a team

What You Will Learn

Occupation Specific Competencies the student will develop in the role- business may add competencies if they choose

• Active Listening & Customer Service
• IT Troubleshooting Techniques
• Critical Thinking & Creative Problem Solving
• Interpersonal Communication Skills
• Teamwork
• Attention to Detail

Location: Bloomington Campus

Schedule:

• Traditional hours of operation for the business/department:
  • Start: 8:00a
  • End: 5:00p
• Days of the week for the student to come in for work:

  Flexible to the student’s schedule (Monday – Friday)

• Hours within the working day for student to come in for work:

Flexible to the student’s schedule (Monday – Friday)

• Desired holiday + break work schedule:

Student will have flexibility to work or not work during holidays and breaks

• Start Date:

Early September (after start of Junior year)

NA

Ivy Tech is committed to supporting the well-being, growth, and financial security of our part-time employees. These benefits include:

Health & Wellness

• Access to a comprehensive vision care plan with low-cost exams and allowances for glasses or contact lenses

• Employee Assistance Program offering no cost confidential counseling sessions, legal consultations, financial planning consultations, and other resources

Financial & Retirement Benefits

• All employees can contribute pre-tax or post-tax dollars through payroll deduction to build retirement savings

Educational Benefits

• Fee remission for employees, spouses, and legal dependents.

For more information on Ivy Tech Benefits, visit https://careers.ivytech.edu/benefits.

Ivy Tech Community College is an accredited, equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, marital status, religion, sex, gender, sexual orientation, gender identity, disability, age or veteran status. As required by Title IX of the Education Amendments of 1972, Ivy Tech Community College does not discriminate on the basis of sex, including sexual harassment in its educational programs and activities, including employment and admissions. Questions specific to Title IX may be referred to the College’s Title IX Coordinator or to the US Department of Education Office of Civil Rights.