Inside Sales Manager -Solution Architect (RCM & Healthcare Automation)

Key responsibilities

1. Prospect intelligence & qualification

• Conduct deep research on every inbound inquiry: practice/organization profile, specialty mix, size, payer mix, current RCM setup, likely pain points, and buying signals.
• Review and validate the full interaction history with each prospect across marketing and sales touches before re-engagement, so no prior context is lost.
• Reconstruct and prioritize the backlog of dropped, stalled, and “too complex” prospects, and build a revival plan for the highest-value accounts.

2. Solution architecture

• Map each prospect’s needs to the organization’s full capability set: End-to-End, Partial, Co-Managed, and FTE service models, plus proprietary tooling and the AI suite.
• Extend solutions with partner-network products, AI voice/patient engagement, RPA, and automation positioning them as the differentiated, defensible layer of the proposal.
• Sit with RCM Delivery Managers to pressure-test feasibility, scope, and staffing before anything is promised, so pitched solutions are deliverable.
• Design solutions for both contingency engagements with small physician groups and enterprise FTE / staff-augmentation models for large groups, hospitals and white-label billing companies.

3. Sales content & enablement

• Build compelling, prospect-specific solution pitches, presentations, and proposals.
• Develop white papers, case studies, and sales engagement content that address real prospect requirements and objections.
• Maintain a reusable library of solution narratives, ROI models, and proof points (including flagship client stories) that the whole sales team can draw on.

4. Deal re-engagement & co-selling

• Re-open conversations with old and dropped prospects at a deeper, more consultative level than the original outreach.
• Pair with Account Executives on re-engaged and complex opportunities: co-run discovery, shape the solution, handle technical and delivery questions, and support negotiation through to close.
• Own solution proposal creation and disciplined follow-up cadence; hand deal ownership and commercial close mechanics to the AI while remaining the solution lead.

5. Cross-functional feedback loop

• Feed intelligence back to Marketing on lead quality, segment fit, and messaging gaps by channel.
• Flag recurring capability or partner gaps to leadership and delivery so the solution catalogue keeps pace with demand.