Customer Account Executive, EMEA

Ironclad is the leading AI contracting platform that transforms agreements into assets. Contracts move faster, insights surface instantly, and agents push work forward, all with you in control. Whether you’re buying or selling, Ironclad unifies the entire process on one intelligent platform, providing leaders with the visibility they need to stay one step ahead. That’s why the world’s most transformative organizations, from Rivian to the World Health Organization and the Associated Press, trust Ironclad to accelerate their business.

We’re consistently recognized as a leader in the industry: a Leader in the Forrester Wave and Gartner Magic Quadrant for Contract Lifecycle Management, a Fortune Great Place to Work, and one of Fast Company’s Most Innovative Workplaces. Ironclad has also been named to Forbes’ AI 50 and Business Insider’s list of Companies to Bet Your Career On. We’re backed by leading investors including Accel, Y Combinator, Sequoia, BOND, and Franklin Templeton. For more information, visit www.ironcladapp.com http://www.ironcladapp.com or follow us on LinkedIn.

This is a hybrid role. Our office is in Moorgate and we go in on Tuesdays and Thursdays (with flexibility) for collaboration, connection and learning.

Ironclad is looking for a Customer Account Executive to own and scale the EMEA mid-market segment. They will help support our rapid scale and make an impact on our revenue goals in the European market.

Responsibilities

• Manage a customer book of business to drive expansion and retention by proactively identifying customer needs, uncovering growth opportunities, and positioning solutions to maximize customer value.
• This role will focus on renewals, cross sell, upsell and churn reduction
• We’re looking for someone who has a value selling motion who can execute a consistent and strategic sales process across the full customer lifecycle, including discovery, value articulation, negotiation, and close.
• Collaborate cross-functionally with Solution Engineers, Customer Success, Implementation, Support and Product teams to ensure seamless execution, customer satisfaction, and long-term partnership success.
• This person will maintain a book of 50-100 accounts ranging from $25K in spend to $210K
• You’ll need to have executive presence and experience with managing multiple stakeholders across Legal, procurement and sales with a strong experience on multithreading to grow and expand deals
• Maintain accurate forecasting and pipeline hygiene in sales tools, and regularly report on progress toward individual and team targets.
• Continuously sharpen your sales skills and deepen your product knowledge by staying current on Ironclad’s capabilities and developing a strong understanding of the outcomes our customers are striving to achieve.
• Ideal candidate will be very organised, disciplined in daily and weekly outputs and have strong prioritisation skills to juggle a large book and identify key opportunities.

Key Skills and Requirements:

• At least 3-4 years of account management or new business full sales experience, ideally in B2B SaaS.
• You’ve sourced and sold deals in the $25k-$250k ARR range and have experience running a full sales cycle on your own.
• You’re AI forward and consistently learning how to optimise your day to day with a large book of business.
• Comfort with basic sales tools and ability to utilize internal systems to surface upsell and cross sell opportunities within your book of business.
• Excellent communication skills, and persistent follow through on commitments to our customers.
• Strong value selling experience, Command of the message or MEDDPICC/MEDDICC strongly desired
• Strong project management skills and the ability to manage complex deal cycles.
• Self-sufficient with a strong internal sense of urgency.
• Comfortable with commercial negotiation and willingness to iterate selling style as needed.

UK Employee Benefits at Ironclad:

• Private Medical & Dental insurance, covered at 100% for you and dependents
• Life assurance and Income Protection
• Generous leave policies, including parental leave, medical leave, and compassionate leave
• Family-forming support through Maven for you and your partner
• Monthly stipends for wellbeing, hybrid work, and (if applicable) phone use
• Standard pension contribution scheme
• Regular team events to connect, recharge, and have fun
• And most importantly, the opportunity to help build the company you want to work at

Candidates must have the unrestricted right to work in the United Kingdom.

US Full-Time Employee Benefits at Ironclad:

• 100% health coverage for employees (medical, dental, and vision), and 75% coverage for dependents with buy-up plan options available
• Market-leading leave policies, including gender-neutral parental leave and compassionate leave
• Family forming support through Maven for you and your partner
• Paid time off - take the time you need, when you need it
• Monthly stipends for wellbeing, hybrid work, and (if applicable) cell phone use
• Mental health support through Modern Health, including therapy, coaching, and digital tools
• Pre-tax commuter benefits (US Employees)
• 401(k) plan with Fidelity with employer match (US Employees)
• Regular team events to connect, recharge, and have fun
• And most importantly: the opportunity to help build the company you want to work at

**UK Employee-specific benefits are included on our UK job postings

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.