Who We Are

Invitation Homes is a fast-paced evolving publicly traded REIT that is pioneering a new industry with over 80,000 single family rental homes and a market capitalization of over $25 billion. We are a team of more than 1,400 associates who come from all walks of life. We call different communities “home,” but our shared values bind us together. Invitation Homes is a place where possibility lives.

• Extensive analysis and reconciliation of utility bills for funding
• Answer inquiries and resolve inquiries/escalations from market teams, internal departments, and utility providers regarding water, electric, gas, sanitation, and sewer bills
• Complete and update all pending action items in the Customer Relationship Management System (CRM) database, to include meter information, utility provider information, deeds and all other required documentation
• Demonstrate superior seamless customer service, integrity, and commitment to innovation efficiency and fiscally responsible activity

What You’ll Do

• Extensive analysis and reconciliation of utility bills for funding
• Answer inquiries and resolve inquiries/escalations from market teams, internal departments, and utility providers regarding water, electric, gas, sanitation, and sewer bills
• Complete and update all pending action items in the Customer Relationship Management System (CRM) database, to include meter information, utility provider information, deeds and all other required documentation
• Demonstrate superior seamless customer service, integrity, and commitment to innovation efficiency and fiscally responsible activity

Who We’re Looking For

• High School Diploma or GED
• Associates’ or Bachelors’ degree in a related field of study preferred
• At least 1 year of experience in property management or utilities
• Yardi and Salesforce software experience preferred
• Proficient with Microsoft Office (Excel, Outlook) and Internet research
• Strong Analytical skills
• Punctual and dependable
• Utility customer service and billing operations
• Superb accuracy and attention to detail
• Ability to prioritize and multi-task in a fast-paced environment
• Intermediate knowledge of basic accounting principals

Why Invitation Homes

We stand for flexibility, opportunity, and a home that people can make their own. It’s as true for our associates as it is for our residents. Just like we help our residents live freer, we liberate our associates’ careers, too.  Our associates know that at Invitation Homes goals matter, potential is unlocked, and careers thrive. Invitation Homes isn’t just a work place it is a possibility place. Invitation Homes offers the below to each new associate:

• Competitive pay and an annual bonus program for all associates
• Generous paid time off plans including vacation accrual, sick time, volunteer time, and standard and floating holidays
• 401k with matching company contributions
• Awesome work environment with casual dress
• Team events and gatherings
• Employee resource groups: Together with Women, Asian Alliance, Black Collective, Juntos, Gen Next, and Open Invitation.
• Invitation Homes truly is where possibility lives, pour a new foundation here!

Salary Range

The salary range for this position is: $20.19 - $35.00, plus individuals may be eligible for an annual discretionary bonus. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications, location, and applicable employment laws.

Compensation and Benefits

To attract and retain top talent, we're pleased to offer competitive compensation and benefits, including:

• Annual bonus program
• Health, dental, vision, and life insurance
• Long-term and short-term disability insurance
• Generous paid time off plans include vacation accrual, sick time, standard holidays and floating holidays
• 401(k) with company matching contributions
• Awesome work environment with casual dress
• Team events and gatherings (Pre- and Post-Covid)

Invitation Homes is an equal opportunity employer committed to fostering a diverse, inclusive and innovative environment with the best associates. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status or any other factor protected by applicable federal, state or local law. If you have a disability or special need that requires accommodation, please contact us at humanresources@invitationhomes.com.

To all recruitment agencies: Invitation Homes does not accept agency resumes. Please do not forward resumes to Invitation Homes employees. Invitation Homes is not responsible for any fees related to unsolicited resumes.