IT Helpdesk Technician

Become an integral part of IT operations as an IT Helpdesk Technician. Specialize in diagnosing and resolving support issues for desktop, mobile, and network services both on-site and remotely.

In this role, you will handle ticket queues, assist with user onboarding, and provide top-notch customer service. Your troubleshooting capabilities with low voltage systems and diverse hardware will significantly impact workflow efficiency.

Key Responsibilities:

• Provide on-site technical support across locations
• Set up and configure new workstations and peripherals
• Diagnose issues with client applications and systems
• Troubleshoot low voltage and telecom devices
• Maintain asset tracking and manage repairs

Requirements

• Experience working with Low Voltage and IP networking
• Familiarity with Windows, MAC, and mobile OS platforms
• Excellent communication and people skills
• Ability to thrive in high-pressure, changing environments
• Knowledge of cloud computing concepts is beneficial

Support your team’s IT needs through skilled troubleshooting and excellent service in this vital technician role.

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