Support Engineer / Systems Engineer

Job Title: Support Engineer / Systems Engineer (Windows & RHEL)

Location: Manassas, VA (United States)

Experience: 5 10 years

Work Model: Onsite/Hybrid

Certifications: Microsoft / Red Hat (Plus)

Role Overview

We are seeking a Systems Engineer to join the Windows & RHEL Services Squad. This role focuses on building, maintaining, and providing L2 operational support for enterprise Windows and Linux platforms across bare metal and virtualized environments.

Key Responsibilities

• Design, build, configure, test, and maintain Windows and Linux platforms based on agreed requirements.
• Implement and operate solutions in a DevOps/Agile squad model.
• Deploy infrastructure and software following change management processes.
• Provide L2 support for Windows/Linux platforms and related infrastructure components.
• Troubleshoot complex OS and performance issues and drive continuous improvement through automation and knowledge sharing.
• Collaborate with internal/external customers and cross-functional teams to ensure customer satisfaction.
• Create and maintain technical documentation; prepare and deliver customer presentations as needed.
• Participate in on-call rotation and occasional weekend support when required.

Required Technical Skills

Windows & Linux

• Strong Windows Server and Active Directory administration
• Strong Red Hat Enterprise Linux (RHEL) administration and OS deployment
• Advanced troubleshooting for OS/performance issues

Storage & Infrastructure

• Knowledge of enterprise storage protocols: NFS, SMB, iSCSI
• Filesystem administration and tuning: NTFS, XFS, ext4
• Experience with backup, monitoring, and hardware lifecycle processes

Virtualization

• Hands-on experience with VMware vSphere and/or Microsoft Hyper-V

Networking

• Solid fundamentals in TCP/IP, routing, DNS, load balancing

IT Operations

• Understanding of ITIL and operational change management principles

Nice to Have

• Automation/Scripting: Ansible, Python
• PowerShell
• Familiarity with YAML/JSON and Git version control

Professional Skills

• Adaptable and comfortable in a changing environment
• Strong ownership and accountability
• Clear communication and collaboration skills
• Ability to work effectively in an Agile squad model

Skill Highlights (Preferred Minimums)

• Windows Administration: 4+ years
• Linux Administration: 4+ years
• Troubleshooting: 5+ years
• Customer Support (L2): 4+ years
• Network Fundamentals: 4+ years
• Server Virtualization: 4+ years
• Automation (Ansible/Python): 1+ year (preferred)