Customer Support Analyst Specializing in Application Solutions
IntellibeeRole Overview
Intellibee is hiring a mid-level Customer Support Analyst Specializing in Application Solutions. This is a full-time role in Raleigh. Full responsibilities, required qualifications, and the apply link are listed in the description below.
Resume Keywords to Include
Make sure these keywords appear in your resume to improve ATS scoring
Sign up free to auto-tailor your resume with all these keywords and get a higher ATS score
Job Description
Serve as a pivotal Customer Support Analyst in application support. Tackle complex issues and enhance user satisfaction while coordinating with business and technical teams in a dynamic environment.
In this application support-focused role, you will address customer inquiries and challenges while diagnosing root causes of issues. Working as part of the Operations and Maintenance Support Team, you will escalate problems to developers if necessary, ensuring timely resolution. Your experience will empower you to provide insights to improve processes based on patterns in customer feedback
Key Responsibilities:
- Analyze and resolve application system problems
- Assist customers with accessing the application effectively
- Work with technical staff for issue replication and isolation
- Document and escalate unresolved issues
- Suggest process improvement strategies based on trends
Requirements
- 5+ years of experience in automated system problem research
- 3+ years in application support help desk roles
- Familiarity with social services and child care systems
- Experience with SQL queries is preferred
- Customer service roles experience of 3+ years
Utilize your analytical and customer service skills to drive application improvements and deliver exceptional support experiences.
#J-18808-Ljbffr
Frequently Asked Questions
How do I apply for the Customer Support Analyst Specializing in Application Solutions position at Intellibee?
Use the Apply button above to submit your application directly to Intellibee. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Customer Support Analyst Specializing in Application Solutions position at Intellibee located?
This position is based in Raleigh. Intellibee has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Customer Support Analyst Specializing in Application Solutions at Intellibee earn?
Intellibee has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Customer Support Analyst Specializing in Application Solutions role at Intellibee posted?
This role was posted on April 7, 2026 (64 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
AI-powered job search
Get every job scored to your resume
Upload your resume and get jobs ranked, your resume tailored, and employee contacts found automatically.
Get Started FreeNo credit card to start