Application Support Analyst for Customer-Focused Tech Solutions

Elevate user experiences as an Application Support Analyst. Use your strong analytical skills to diagnose issues and ensure smooth customer interactions in a tech-focused environment. This role focuses on providing top-notch support for a specialized application, working closely with customers and service providers. You'll be an integral part of the Operations and Maintenance Support Team, tackling complex issues that require a collaborative approach. Your troubleshooting expertise will help in identifying root causes and preventing future problems while liaising with various teams for effective solutions. Key Responsibilities:

• Diagnose and resolve complex application issues
• Provide customer support for system access and usability
• Collaborate with technical teams to troubleshoot barriers
• Escalate issues to development teams when necessary
• Recommend improvements based on trend analysis Requirements:
• 5+ years in automated system analysis
• 3+ years in application/production support
• Knowledge of social services and Child Care systems
• SQL query writing and execution experience
• 3+ years in customer service-focused roles Apply your technical expertise and customer service skills to enhance application performance and user satisfaction effectively.