Customer Support Analyst Specializing in Application Solutions

Serve as a pivotal Customer Support Analyst in application support. Tackle complex issues and enhance user satisfaction while coordinating with business and technical teams in a dynamic environment. In this application support-focused role, you will address customer inquiries and challenges while diagnosing root causes of issues. Working as part of the Operations and Maintenance Support Team, you will escalate problems to developers if necessary, ensuring timely resolution. Your experience will empower you to provide insights to improve processes based on patterns in customer feedback Key Responsibilities:

• Analyze and resolve application system problems
• Assist customers with accessing the application effectively
• Work with technical staff for issue replication and isolation
• Document and escalate unresolved issues
• Suggest process improvement strategies based on trends Requirements:
• 5+ years of experience in automated system problem research
• 3+ years in application support help desk roles
• Familiarity with social services and child care systems
• Experience with SQL queries is preferred
• Customer service roles experience of 3+ years Utilize your analytical and customer service skills to drive application improvements and deliver exceptional support experiences.