Training coordinator works with stakeholders and mgt to identify training requirements and plan for gaps in training for new and existing Client Staff.

This position is housed under the Department of Health Care in direct support of the DC Access System (Client) division. Client is looking for a Senior Integrated Eligibility Systems Trainer who will be responsible for designing, developing, and delivering training for the Integrated Eligibility system supporting Medical, SNAP and Cash programs. The incumbent will collaborate with other team members and Organizational Change Management leadership to deliver training and develop and maintain training materials and training schedules. The incumbent will become an integral part of the Client Team, building relationships with frontline staff and their leadership. The core duties associated with the role are as follows:

• Analyze, design, develop, and test industry-standard training materials in support of on-going continuing improvement and new releases.
• Provide hands-on support for front-line worker and their supervisors.
• Deliver quality training with measurable outcomes.
• Conduct post-training assessments, including observation. Assist in establishing support tickets to identify training and support needs.
• Mentor other eligibility Trainers in the best practices for adult learning.
• This is a position in the DC Access System (DCS) project. Minimum Education/Certification requirements: bachelor's degree in information Technology or related field or equivalent experience Behavior Characteristics.
• Adaptable
• Analytical
• Goal-Orientated/Driven/Self-Starter

Responsibilities

1. Coordinates IT project management, engineering, maintenance, QA, and risk management.

2. Plans, support users

3. Develops technical applications to support users.

4. Develops, implements, maintains, and enforces documented standards and procedures for design, development, installation, modification, and documentation of assigned systems.

5. Provides training for system products and procedures.

6. Performs application upgrades.

7. Performs, monitoring, maintenance, or reporting on real-time databases, real-time.

network and serial data communications, and real-time graphics and logic applications.

8. Troubleshoots problems.

9. Ensures project life cycle is following District standards and procedures. Minimum Education/Certification Requirements: bachelor's degree in information technology or related field or equivalent experience.

Minimum Education/Certification Requirements: bachelor's degree in information technology or related field or equivalent experience.

CONTRACT JOB DESCRIPTION

Responsibilities

1. Coordinates IT project management, engineering, maintenance, QA, and risk management.

2. Plans, coordinates, and monitors project activities.

3. Develops technical applications to support users.

4. Develops, implements, maintains and enforces documented standards and procedures for the design, development, installation, modification, and documentation of assigned systems.

5. Provides training for system products and procedures.

6. Performs application upgrades.

7. Performs, monitoring, maintenance, or reporting on real- time databases, real-time network and serial data communications, and real-time graphics and logic applications.

8. Troubleshoots problems.

9. Ensures project life-cycle is in compliance with District standards and procedures.

Minimum Education/Certification Requirements:

Bachelor's degree in Information Technology or related field or equivalent experience

Required/Desired Skills

SkillRequired /DesiredAmountof ExperienceBachelor's degree in IT or related field or equivalent experienceRequired0Excellent time management skills, public speaking skills, problem-solving skills and both verbal and written communication skillsRequired7YearsProficiency in word processing and presentation softwareRequired10YearsKnowledge about traditional and modern training methods and techniquesRequired5YearsExceptional organization skills, leadership and interpersonal skillsRequired5YearsAbility to work with a team and have attention to detailRequired5YearsKnowledgeable about learning management systems, instructional design, and e-learning platformsRequired5YearsAbility to handle multiple assignments and assess and analyze data Required10YearsCandidate must have minimum experience for a Senior level STaR2 Labor categoryRequired0

Questions

No.QuestionQuestion1Absences greater than two weeks MUST be approved by CAI management in advance, and contact information must be provided to CAI so that the resource can be reached during his or her absence. The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date. Do you accept this requirement?Question2Please list candidate's email address that will be used when submitting E-RTR.Question3Candidates submitted above the NTE vendor rate of $$ hour will not be considered. Do you accept this requirement?Question4There are no reimbursable expenses. Do you accept this requirement?

Existing Incumbent Resource?: No