Onsite Tier 2 Service Desk Analyst - Law Firm (3,000 Users)

A prestigious international law firm in Washington, D.C. seeks an onsite Tier 2 Service Desk Analyst to provide high-quality support for around 3,000 employees. Responsibilities include resolving complex technical inquiries, supporting Microsoft Office 365, and maintaining documentation in the ITSM system. Ideal candidates will have over 3 years of technical support experience and exceptional customer service skills. The role offers a competitive hourly rate of $30-37, depending on experience. Temporary holiday work at 1.5× pay is available.

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