Network Operations Center Engineer

Required Skills & Experience

• Network troubleshooting support
• Cisco routers
• Cisco switches
• Customer Service experience

Nice to Have Skills & Experience

CCNA or Network+ Certification

Job Description

• Monitor customer route/switch network for alarms)
• Triage initial alarms and assign the incident to the appropriate priority and queue
• Receive calls and tickets from Customer helpdesk
• Validate accurate/complete incident information from end customer
• Initial Troubleshooting of customer Network
• Assign complex incidents to Level 2 within defined Service Levels
• Conduct post QA verification for resolved voice issues then close out incidents
• Refer non-Data related incidents back to Customer Service Desk or to the appropriate support team
• Follow the defined communication procedures for the incident updates
• Strictly adhere to defined processes for meaningful ticket updates and correct notes

Perks

• Regular trainings to improve technical skills
• Long term opportunity to grow with the team
• Working with Cisco tools/technology to improve your skills