Desktop Support Technician

Overview

We’re hiring an IT Support Analyst to join a fast‑paced, user‑focused IT team on a 6‑month contract. This is a hands‑on, onsite role (4 days/week) supporting Windows and Mac environments, hardware lifecycle management, and day‑to‑day IT operations.

What you’ll do

• Own and resolve IT hardware and software tickets end‑to‑end through ServiceNow
• Troubleshoot Windows and Mac issues across hardware, software, access, and systems
• Manage device lifecycle tasks including ordering, provisioning, returns, and reclaims
• Monitor stockroom inventory and coordinate with external vendors
• Apply security controls during device reclaim and support data cleanup (CMDB)
• Identify ticket trends, escalate issues, and open Problem tickets as needed
• Partner with internal teams and vendors to resolve complex issues and improve processes
• Contribute to documentation, dashboards, and operational reporting
• Participate in on‑call rotation as required

What we’re looking for

• 2+ years of experience in a similar IT Support / Service Desk / Endpoint role
• Strong hands‑on experience with Windows and macOS
• Experience with ServiceNow (or similar ticketing tools)
• Familiarity with Active Directory, Azure AD, Intune, Microsoft Admin, and PowerShell
• Experience supporting hardware (MacBooks, Lenovo laptops/desktops, Surface)
• Comfortable working with vendors and supporting onsite users
• Strong communication skills and a customer‑first mindset

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