Implementation Engineer

Overview:
The Implementation Engineer works at the intersection of technology and customer service, supporting the onboarding and integration of new clients onto Inovalon’s platform. This is an early-career role suited to someone who is technically curious, comfortable working directly with customers, and eager to grow their expertise in healthcare technology. The role includes participation in a planned on-call rotation for conversion events that occur outside of standard business hours.

Duties and Responsibilities:
•    Work with customers and end users to gather requirements, clarify data readiness, and communicate file format specifications throughout the implementation and conversion process;
•    Perform system and data analysis, including troubleshooting errors during conversion events, understanding downstream impact, and documenting root cause findings;
•    Build and configure systems based on design specifications, validate that configurations meet requirements, and maintain project deliverables within the assigned scope of work;
•    Participate in an on-call rotation to support planned conversion events that occur during evenings and weekends;
•    Collaborate across the full client lifecycle, including implementation, go-live, and optimization;
•    Adhere to all confidentiality, HIPAA, regulatory, and other such policies, procedures, and requirements as outlined within Employer’s Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the scope of work;
•    Maintain compliance with Inovalon’s policies, procedures and mission statement, and fulfill those responsibilities and/or duties that may be reasonably provided by Inovalon for the purpose of achieving operational and financial success.

Job Requirements:
•    Minimum 2 years of experience on technical projects in a consulting, analyst, developer, or solution engineering capacity;
•    Hands-on experience with web services, APIs, and system integrations;
•    Proficiency in SQL required; familiarity with data normalization principles and the ability to work with flat file formats and data conversion processes;
•    Comfort working with technical tools including development environments, system configuration, and log or source code analysis;
•    Strong analytical and problem-solving skills with the ability to perform root cause analysis and document findings clearly;
•    Effective written and verbal communication skills, with the ability to translate technical concepts for non-technical stakeholders;
•    Demonstrated ability to manage multiple workstreams and deliverables in a project environment;
•    Strong customer-facing communication skills, with the ability to translate technical requirements into clear guidance and maintain composure and professionalism under time-sensitive conditions;
•    Healthcare technology experience is a plus but not required; curiosity and a willingness to develop domain expertise are expected.

Education:
•    Bachelor’s degree in Computer Science, Information Technology, or a related technical field strongly preferred;
•    Equivalent healthcare technology experience will be considered in lieu of a degree.