Job Title: Desktop Support Engineer

Location: Noida (Sector - 127)

Department: IT Support

Employment Type: Full-time

Job Summary

We are seeking a skilled and proactive Desktop Support Engineer with a minimum of 4 years of experience in a corporate environment. The ideal candidate will be responsible for providing technical support, maintaining IT infrastructure, and ensuring smooth day-to-day operations of end-user computing devices and related equipment.

Key Responsibilities:

• Provide technical support for desktops, laptops, and peripheral devices.
• Install, configure, and troubleshoot hardware and software issues.
• Manage and maintain devices such as printers, scanners, and other office IT equipment.
• Support and monitor server room equipment and basic networking components.
• Diagnose and resolve issues related to operating systems (Windows/Mac) and standard applications.
• Handle user queries via tickets, calls, or in-person support within defined SLAs.
• Perform regular system updates, patches, and preventive maintenance.
• Assist in IT asset management and inventory tracking.
• Coordinate with vendors for hardware repairs and replacements.
• Ensure compliance with IT policies, security standards, and best practices.

Required Skills & Qualifications:

• Minimum 4 years of experience in desktop/end-user support in a corporate setup.
• Graduation in any stream (B.Tech or equivalent technical degree preferred).
• Strong knowledge of hardware troubleshooting for laptops, desktops, and peripherals.
• Hands-on experience with printers, scanners, and common office IT equipment.
• Basic understanding of server room operations and networking concepts (LAN/WAN).
• Familiarity with ticketing tools and remote support tools.
• Good knowledge of Windows OS, MS Office, and common enterprise applications.
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal skills.

Preferred Qualifications

• Certifications such as CompTIA A+, Microsoft Certified, or similar will be an advantage.
• Experience working in ITIL-based support environments.

Soft Skills:

• Ability to work independently and in a team environment.
• Good time management and multitasking abilities.
• Customer-focused approach with a proactive attitude.

Benefits

• Competitive salary package
• Health insurance and other benefits
• Professional development opportunities

Pay: ₹30,000.00 - ₹40,000.00 per month

Benefits

• Health insurance
• Provident Fund

Work Location: In person