Production Support Engineer - L2/L3 ( 7-10 Yrs Exp. )

Mandatory skills - Automation workflow production support, Workflow monitoring, Incident and ticket management, Break-fix troubleshooting, Root cause analysis, End-to-end validation, ITIL processes, Runbook documentation, Change support, Operational discipline, Stakeholder communication, Team collaboration

Nice to have skills - Roots Automation, Media AI tools (HeyGen or similar), ServiceNow, Observability basics, Log analysis, Integration support, AWS cloud, Performance monitoring, Workflow optimization, AWS certification

Interview Mode - Virtual Interview

Work Model - Hybrid Model

Workflow Monitoring

Troubleshooting; Ticket-Based Support; Minor Enhancements Execution; Documentation/Runbooks

Media AI tools (e.g., Roots Automation, HeyGen or similar), ITSM tools (ServiceNow), and basic observability concepts. Familiarity with cloud services (AWS) is desirable

L2 and L3 support required

Bangalore

2-11 shift