Jr. System Administrator/tech Support

Why choose Innotech Windows + Doors?

Innotech is an innovative family-oriented manufacturing company located in Gloucester Estates, Langley. With our continued growth, we are looking for enthusiastic individuals with a great attitude who want to work with a company that truly values its people and provides a safe and respectful work environment. Enjoy your birthday off with pay, monthly catered lunches and a variety of team activities and events!

• *Duties**:
• Install, configure, and maintain servers, network devices, and IT infrastructure.
• Monitor system performance and proactively troubleshoot issues across servers, desktops, and cloud services.
• Administer Microsoft technologies including Active Directory, Azure AD, Group Policies, Intune, and Office 365.
• Maintain regular backups and ensure disaster recovery readiness.
• Implement security best practices to safeguard systems and data.
• Support network infrastructure including LAN/WAN, firewalls, VPN, DNS, and DHCP.
• Provide tier 2/3 technical support and guidance for escalated helpdesk tickets.
• Participate in IT projects including cloud migration, software rollouts, and infrastructure upgrades.
• Maintain and update IT documentation, including system configurations, network diagrams, and procedures.
• Collaborate with other IT staff and departments to support organizational technology needs.
• Perform any other duties assigned from time to time.
• *Knowledge and Skills**:
• Degree or diploma in Computer Science, Information Systems, or related field.
• 3+ years of experience in Systems Administration or IT infrastructure support.
• Proficient in Windows Server (2016/2019/2022), Active Directory, and Azure AD.
• Experience with cloud services such as Microsoft Azure and Office 365, including licensing and user management.
• Working knowledge of endpoint management tools (e.g., Microsoft Intune, SCCM).
• Experience deploying and supporting RMM (Remote Monitoring and Management) and MDM (Mobile Device Management) tools.
• Familiarity with scripting languages (PowerShell, Python, VB.NET) for automation.
• Solid understanding of ITIL practices and experience using ITSM ticketing systems.
• Strong knowledge of networking fundamentals (TCP/IP, VPNs, DNS, DHCP) and troubleshooting.
• Experience with Meraki and Ubiquiti networking hardware is an asset.
• Exposure to ERP systems and manufacturing environments is an asset.
• Experience with Smartsheet or similar project/task tracking tools is an asset.
• A/V equipment support knowledge is an asset.
• Excellent verbal and written communication skills with the ability to translate technical issues for non-technical audiences.
• Highly organized, self-motivated, and able to prioritize tasks in a dynamic environment.
• *Working Conditions**:
• The duties of this position will be carried out from the head office during regular business hours.
• A reliable vehicle is required as occasional travel to other sites or facilities may be necessary.
• Some lifting and physical handling of equipment may be required.
• Occasional evening or weekend work may be needed during system upgrades or emergency support situations.

Please note, reliable transportation is required as we are not accessible by Transit.

• *Job Types**: Full-time, Permanent

Pay: $60,000.00-$75,000.00 per year

• *Benefits**:
• Company events
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Profit sharing
• RRSP match
• Tuition reimbursement
• Vision care

Flexible language requirement:

• French not required

Schedule:

• 8 hour shift
• Monday to Friday

Application question(s):

• Do you have your own vehicle to reliably commute to work?
• *Experience**:
• IT infrastructure: 2 years (preferred)

Work Location: In person