Role Overview
Gartner, Inc. is hiring a entry-level Technical Support Analyst - IT Help Desk. This is a full-time role in IN. Part of Gartner, Inc.'s Mobile hiring. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
As a Technical Support Specialist at Gartner IT, your role will involve being the first point of contact for internal associates regarding IT and Facilities related issues. Your responsibilities will include:
- Logging all phone calls, chats, and Self-Service Tickets in the Ticketing tool, updating with relevant information, and escalating as necessary within SLAs and to Gartner standards.
- Maintaining accurate up-to-date status on all tickets with proper follow-up data and documentation.
- Assisting associates with installation, configuration, and ongoing usability of system hardware and software.
- Performing basic hardware troubleshooting remotely.
- Developing and maintaining a technical documentation knowledge base for desktop hardware and software applications.
- Liaising with IT colleagues and other teams to ensure timely resolutions.
- Providing phone and chat-based technical support for all Gartner applications and systems.
- Collaborating with Next level teams on urgent issues and process enhancements.
- Actively working on open lines of communication between you and Gartner Associates and others in IT.
- Assisting Tier 3 with supporting and maintaining IT infrastructure and mobile technology.
Qualifications required for this role include:
- 1-4 years of experience in Customer Support and IT operation Support in a 24X7 Environment with a No-limit mindset.
- Knowledge of ITIL Framework (ITIL Certified Preferred).
- Bachelor of Science/Technology degree.
- Good communication skills in English.
- Working experience with macOS, iOS, Microsoft Intune Admin Support, Service Management Ticketing Tools like ServiceNow, Contact Center, and Chat Support.
- Strong understanding of Windows Operating Systems, Network concepts, SQL, Oracle, Data Analytics tools, and Microsoft certifications.
- Graduate/Postgraduate in Science and Technology.
- Strong desire for continuous improvement in software development, frameworks, and technologies.
At Gartner, we value equal employment opportunities and offer a hybrid work environment with flexible support for your professional growth and development. Join us and be part of a team that is committed to providing actionable insights and delivering exceptional business and technology solutions. As a Technical Support Specialist at Gartner IT, your role will involve being the first point of contact for internal associates regarding IT and Facilities related issues. Your responsibilities will include:
- Logging all phone calls, chats, and Self-Service Tickets in the Ticketing tool, updating with relevant information, and escalating as necessary within SLAs and to Gartner standards.
- Maintaining accurate up-to-date status on all tickets with proper follow-up data and documentation.
- Assisting associates with installation, configuration, and ongoing usability of system hardware and software.
- Performing basic hardware troubleshooting remotely.
- Developing and maintaining a technical documentation knowledge base for desktop hardware and software applications.
- Liaising with IT colleagues and other teams to ensure timely resolutions.
- Providing phone and chat-based technical support for all Gartner applications and systems.
- Collaborating with Next level teams on urgent issues and process enhancements.
- Actively working on open lines of communication between you and Gartner Associates and others in IT.
- Assisting Tier 3 with supporting and maintaining IT infrastructure and mobile technology.
Qualifications required for this role include:
- 1-4 years of experience in Customer Support and IT operation Support in a 24X7 Environment with a No-limit mindset.
- Knowledge of ITIL Framework (ITIL Certified Preferred).
- Bachelor of Science/Technology degree.
- Good communication skills in English.
- Working experience with macOS, iOS, Microsoft Intune Admin Support, Service Management Ticketing Tools like ServiceNow, Contact Center, and Chat Support.
- Strong understanding of Windows Operating Systems, Network concepts, SQL, Oracle, Data Analytics tools, and Microsoft certifications.
- Graduate/Postgraduate in Science and Technology.
- Strong desire for continuous improvement in software development, frameworks, and technologies.
At Gartner, we value equal employment opportunities and offer a hybrid work environment with flexible support for your professional growth and development. Join us and be part of a team that is committed to providing actionable insights and delivering exceptional business and technology solutions.
Frequently Asked Questions
How do I apply for the Technical Support Analyst - IT Help Desk position at Gartner, Inc.?
Use the Apply button above to submit your application directly to Gartner, Inc.. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Technical Support Analyst - IT Help Desk position at Gartner, Inc. located?
This position is based in IN. Gartner, Inc. has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Technical Support Analyst - IT Help Desk at Gartner, Inc. earn?
Gartner, Inc. has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Technical Support Analyst - IT Help Desk role at Gartner, Inc. posted?
This role was posted on March 16, 2026 (85 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
Is the Technical Support Analyst - IT Help Desk role at Gartner, Inc. entry-level?
Yes. This is an entry-level position. Strong candidates typically have 0-2 years of relevant work experience, internships, or significant project work. Read the full description for any specific qualification requirements Gartner, Inc. has listed.
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