Technical Account Manager

Company Name:

Information Services Corporation

Location: Regina, Saskatchewan

Status: Full-time Permanent

Job Close Date: April 21, 2026

We are ISC, an industry-leading employer with a global presence. We provide registry and information management services for public data and records to our customers.Our mission of putting the right information in the right hands, at the right time, means more than just using the right technology. Our people are what drives our innovation, growth, and well-being.

We are seeking a Technical Account Manager (TAM) who thrives in a customerfacing, relationshipdriven role and can act as the primary liaison between our customers and internal technical teams.

In this role, you will lead customer discussions, own service delivery outcomes, and translate technical concepts into clear, businessfocused language. While a strong technical foundation is essential, this position will focus on overseeing, coordinating, and guiding technical efforts, ensuring customer needs, contract commitments, and service expectations are consistently met.

Reporting to the Regional Manager, Customer Success & QA, this role plays a critical part in customer satisfaction, contract governance, and operational alignment across ISC's enterprise services.

What You'll Do

• Engage with stakeholders to assess, manage and prioritize change requests, coordinate resources and communicate timelines and impacts.
• Establish and maintain governance processes to deliver IT Services as contracted to our customers both internal and external.
• Prepare and present performance data, reports on IT service, issues, incidents, and project statuses to stakeholders and discuss opportunities to resolve.
• Facilitate and coordinate changes, including upgrades, software updates, system integrations, configuration changes, and application enhancements within the IT environment to ensure seamless integration and minimal disruption to business operations. Prepare Change Order Proposals or Change Notices as required.
• Coordinate and oversee all testing (UAT) activities, including regression and system testing, to ensure the quality and functionality of changes before deployment.
• Develop, maintain, and coordinate Disaster Recovery (DR) plans with IT teams and stakeholders and execute contract agreed to DR exercises as required.
• Oversee the planning, scheduling, and control of releases, ensuring successful deployment without impacting ongoing services.
• Coordinate with technical teams to investigate incidents, track resolutions, identify trends for improvements, and implement preventive measures to avoid future incidents.
• Prepare Major Incident reports in coordination with technical teams when required and deliver to business areas, written in business terminology.
• Monitor contract terms, ensure compliance, manage renewals, and liaise with legal and procurement teams.

What You'll Need:

• Bachelor of Science, Bachelor of Administration, Computer Science, or a related diploma, plus 6+ years of relevant IT experience, such as:
• Application development or programming
• Application support or systems analysis
• Technical account management or customer success
• Release, change, or service delivery management
• ITIL Foundation certification or demonstrated ITIL-based experience.

Key Competencies:

• Builds strong, trusted relationships with customers and confidently leads ongoing discussions, meetings, and issue resolution.
• Communicates complex information clearly in plain language, both verbally and in writing.
• Understands system applications and technical concepts well enough to assess issues, feasibility, and solutions, and translate them between customers and technical teams.
• Ensures services are delivered as contracted, monitoring SLAs, KPIs, and governance commitments.
• Effectively manages and coordinates escalated incidents, changes, and releases, ensuring minimal disruption and clear customer communication.
• Analyzes issues, identifies root causes, and supports practical, customer focused solutions.
• Works effectively across development, application support, customer success, and business teams.

What we offer

At ISC, we believe in progress with purpose and are proudly certified as a Great Place to Work.We'recommitted to creating a supportive, inclusive, and engaging environment where people can thrive.Here'swhat you can expect when you join our team:

• We believe in progress with purpose.
• Innovative technology
• A record of sustainable growth,
• Investment in diversifying lines of business
• We support your growth.
• Career development opportunities
• Education support
• We care about people.
• Competitive salary and benefits package
• Hybrid work schedule
• Recognition programs

Help us put the right information in the right hands, at the right time. If this opportunity interests you, please apply by April 21, 2026. We would like to thank all candidates for their interest, however, only those selected to continue in the recruitment process will be contacted.

A little more about us:

ISC (TSX: ISC) is a leading provider of registry and information management services for public data and records. Throughout our history, we've excelled at delivering value to government, to industry and to our community. We are the partner of choice for governments and private sector organizations seeking solutions across the information management spectrum.