Senior IT Change Manager

About INflow Federal - founded in 2013, INflow Federal is a mission-driven small business delivering cutting-edge solutions to the Department of War (DoW) and Joint Force operations across 20+ states. Our strength comes from our people - especially the Veterans who make up over 50% of our workforce. Through our Veteran Outreach Program and employee-first culture, we invest deeply in professional growth, well-being, and innovation. Known for our agility, transparency, and integrity, INflow combines real-world experience with emerging technologies like AI/ML to help our customers lead in a rapidly evolving defense landscape. We empower both our employees and mission partners to stay ahead - driving smarter, faster, and more secure outcomes.

The Senior IT Change Manager is responsible for leading and facilitating enterprise‑wide IT Change Management (ChM) for the User-facing and Datacenter Services (UDS) program. This position ensures seamless coordination of changes across the enterprise utilizing various dashboards and IT Service Management (ITSM) tools. This role requires high-level stakeholder engagement and daily cyclical tasks with a focus on agency compliance, synchronization, managing changes throughout the Change Management lifecycle and facilitating various internal (UDS) and external (Government led) change meetings. The Change Manager also collaborates closely with Engineering, Desktop Services, Project Management, Program Management, and Government Technical Leads to support change governance, and configuration integrity across the UDS enterprise. The Change Manager ensures that UDS’s rapidly expanding enterprise remains controlled, documented, compliant, and fully aligned with AETC’s Zero‑Trust, cloud‑native, and modernization goals. The work directly enables mission continuity, security, and performance for thousands of Airmen across AETC training environments.

At INflow, your work is more than a job—it's a journey in innovation. With opportunities to work on high-impact projects, access to the latest technologies, and a culture that thrives on creativity and collaboration, INflow Federal is where your expertise can truly make a difference.

Specific Duties and Responsibilities:

Internal and External Change Review Board Leadership

• Review, validate, process and present change requests for coordination and approval
• Lead, plan, and facilitate the Internal (UDS) Change Review Board cadence, supporting multiple weekly internal (UDS) Change Review Board proceedings; prepare agendas, minutes, and action items
• Lead, plan, and Brief enterprise level changes at External Change Review Boards , supporting multiple weekly external (Government-facing) Change Review Board proceedings to ensure enterprise level changes obtain all necessary stakeholder approval prior to planned start dates
• Ensure approved changes are documented, tracked, and implemented in accordance with agency direction and ChM standards

Enterprise Change Management

• Develop and maintain the Change Management Plan (ChM Plan) and update it annually or when new requirements emerge
• Hold enterprise-wide training sessions to ensure adherence to the established practices and procedures

Documentation & Artifact Management

• Sustain accurate and up-to-date SOPs and workflows and ensure they are accessible to all stakeholders to establish and support a standard approach to Change Management across the UDS Program
• Support creation and maintenance of reporting and dashboarding tools (Service + CHG tracking)
• Maintain version control, document lineage, and traceability for all Change Management artifacts

Governance, Change Management & Compliance

• Ensure all changes adhere to Government‑established processes and NGA change policies
• Coordinate with engineering teams to verify accuracy of proposed changes, implementation packages, and technical specifics
• Track and report ChM‑related risks, discrepancies, incomplete artifacts, or baseline drift
• Ensure that all ChM activities integrate with risk management, patch cycles, maintenance windows, STIG enforcement, and system hardening activities
• Ensure that all ChM activities comply with Periods of Non Disruption (POND) and Maintenance Freezes initiated or enforced by agency stakeholders

Collaboration & Program Support

• Work closely with the Governance Lead, Operations Leads, Senior Network Engineers and other program leads and stakeholders
• Provide ChM inputs during Program Management Reviews (PMRs) and project coordination meetings
• Ensure all changes are synchronized with desktop support, engineering, IT security, and desktop implementation teams

Required Skills

• Bachelor’s degree in Information Systems, Engineering, Cybersecurity, or related technical field (or equivalent experience)
• 5 years of experience in IT Change Management
• Experience facilitating Change Review Boards or similar structured change processes in a DoW or large enterprise environment
• Skilled in maintaining plans, processes and procedures and technical documentation in an enterprise environment
• Familiarity with change documentation requirements. (risk assessments, redundancy, workarounds, backout or rollback plans)
• Strong organizational, communication, and analytical skills

Desired Skills

• Experience supporting IC, DoW or secure enterprise environments
• Familiarity with Jira/Confluence, ServiceNow, or similar ChM/ITSM tools
• Knowledge of enterprise datacenter and networking components (VMs, Severs, routers, switches, APs, controllers) preferred
• Experience with SAFe practices, Jira/Confluence, and ServiceNow in DoW environments
• Certifications such as ITIL, CMII, or similar ChM‑focused credentials are a plus

Required Clearance

• Active DoD TS/SCI

Other Notes

• Some travel may be required: Must have valid driver’s license and transportation. This is subject to change at the direction of the customer
• If accommodation is needed with your application or the interview process for applicants with disabilities, please contact Human Resources at 703-594-8601
• Candidate must have the ability to lift up to 50 lbs
• Must have willingness to perform duties not listed in the job description as required by INflow and our customer

Citizenship Requirements

• Please note that INflow Federal is a defense contractor. Pursuant to our government contracts, candidates must be US Citizens to be considered for employment

Equal Opportunity Employer

Diversity and Inclusion

INflow provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This commitment applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, leaves of absence, compensation, and training. Job applicants and employees are evaluated solely on job-related qualifications and experience.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.