Specialist Telecom and Networks

Salary: Step 1 $111,072 to Step 10 $158,704. The successful candidate will be placed at the appropriate step within the salary grade/band based on relevant years of experience and other applicable considerations.

On-Call: Yes

Responsibilities

• As a Specialist, Telecom & Networks, you will be working as part of a dynamic team in a real-time environment, providing technical expertise for the IESO’s enterprise network and security infrastructure. The successful candidate will coordinate the implementation of all Network LAN, WAN, and Cyber Security Infrastructure components. This person is a technical expert, providing advice, direction, and solutions to infrastructure issues.
• This individual will be responsible for providing project management support, technical leadership, and system expertise to projects and teams involved in the development, testing, and implementation of infrastructure facilities. You will investigate and evaluate new infrastructure components, monitor problems, and coordinate repairs with other technical/vendor support staff. You will also evaluate and coordinate all the customer’s infrastructure needs (storage, data, voice, etc.) to ensure an efficient infrastructure, and set up and present training seminars through lectures and hands‑on training.
• This position will involve 24x7 on‑call support work.
• Install, commission, maintain, operate, modify and upgrade IESO network and telecommunications infrastructure to maintain the existing standards and to meet the changing business needs.
• Evaluate, plan, and develop upgrade/enhancement proposals related to IESO network and telecommunications infrastructure. These proposals are based on assessments of new and emerging user requirements, NERC CIP compliance, analysis of systems and equipment performance data.
• Develop evolutionary voice/data design infrastructure solutions to meet IESO business requirements and liaise with internal/external counterparts, contractors, and suppliers. In conjunction with others, provide solutions from concept, through technical evolution and feasibility to final implementation.
• Action or direct work of assigned team members for specific projects. Organize and assign work with degree of instruction deemed necessary. Provide advice and guidance during work progress. Assist in resolving work problems and negotiate plan changes or priorities with users.
• Document procedures for administering networks and telecommunications infrastructure.
• Act as a teacher or mentor to associates to advance their learning and facilitate problem solving within their respective areas of expertise.
• Conduct actions for technical and operational support (Tier 2 and 3) for IESO network and telecommunications infrastructure.
• Conduct the implementation of IESO security policies by creating and configuring firewalls, routers, and other network security equipment. Evaluate risks and the effectiveness of systems in enforcing these policies. Investigate security issues, recommend and implement changes to mitigate/reduce known risks.
• Conduct necessary actions for support and consulting services to meet IESO business needs pertaining to network and telecommunications operation and administration. This involves a sound understanding of the design, implementation, operating philosophy, various network and telecommunications products and equipment used in data/voice. Analyze and respond to problems and provide maintenance support including equipment configuration.
• Perform other duties as required.

Education

• Requires knowledge of electronic theory, science, physics, applied mathematics, computer science and programming to carry out technical or analytical studies related to the data/voice systems, network and network security systems used in the IESO infrastructure as it relates to the installation, inspection, maintenance or modification of equipment and provide advice and guidance to others.
• Requires knowledge of technical writing to prepare effective reports, procedures, and training materials.
• Education is typically a four‑year university education or equivalent.

Experience

• Requires considerable exposure to IESO business processes as might be acquired through experience in positions related to the power system, energy market operation, diagnosis and troubleshooting techniques, network communications equipment and cyber security device operation/maintenance.
• Requires experience in field metering and relaying, computer security and/or voice/data network communications work to become familiar with the installation, testing, servicing, troubleshooting and maintenance of IESO infrastructure equipment.
• Requires specific experience as applicable to the particular specialty of the group (e.g., bulk power system/energy market operations pertaining to SCADA/RTU systems, voice/data LAN/WAN networking, network switches and routers, firewalls and security devices, storage and backup infrastructure, IT infrastructure services including DNS, DHCP, and IP address management).
• Working knowledge of Cisco switches and routers, including Cisco VSS, IOS and NX‑OS.
• Working experience with security infrastructure (Checkpoint Firewalls, TippingPoint IPS, Symantec Antivirus, Forcepoint Web Filtering, F5 Application Security Manager, LogRhythm SIEM, Pulse Secure, FireEye, Qualys, Ansible, NetScout, SentinelOne, RSA Secure Authentication).
• Requires good knowledge of English to communicate effectively both orally and in writing, to interact with customers, train staff and prepare and update documentation.
• Experience in design concepts as they relate to troubleshooting, inspection and maintenance of IESO infrastructure components, diagnostics and application of voice/data solutions, familiarity with IESO infrastructure and how it is used in IESO business processes, network security theory and implementation, concepts of power system/energy market operation pertaining to technical facilities and data/voice interchange between external systems.
• A period of over eight to ten years of experience is considered necessary.

Additional Skills That Will Set You Apart

• Zero Trust Architecture (ZTA) experience implementing Zero Trust principles in enterprise environments.
• Extended Detection and Response (XDR) familiarity with integrated threat detection and response platforms.
• Cloud Networking experience with AWS, Azure, or GCP networking.
• Hybrid Connectivity proficiency in SD‑WAN and secure cloud interconnects.
• Software‑Defined Networking (SDN) hands‑on experience with Cisco ACI, VMware NSX or similar platforms.
• Network Automation proficiency in Python, Ansible, or Netmiko for automating network tasks.
• Infrastructure as Code (IaC) familiarity with Terraform or Ansible for network provisioning.
• Advanced Monitoring & Observability experience with tools such as ThousandEyes, Grafana, AppDynamics, or NetScout.
• 5G and Private LTE awareness of enterprise use cases and integration strategies.
• VoIP & Unified Communications experience with SIP trunking and modern collaboration platforms.
• Incident Response Leadership experience leading or participating in major incident response and root cause analysis.

Benefits

• Best‑in‑class benefits and long‑term support in the form of a defined benefit pension plan.
• Work in a dynamic and evolving sector that offers exciting opportunities and the chance to explore new career paths.
• Leadership that values meaningful discussions, welcomes feedback, and prioritizes career development.
• A strong, inclusive culture and a collaborative team environment with a shared passion for impactful work.
• Compensation packages regularly reviewed to remain competitive and to best accommodate the diverse needs of employees.

EEO Statement

We believe in opportunities for everyone. At the IESO, we know that achieving great results depends on embracing diversity by attracting, developing, and retaining people from a wide variety of backgrounds. We do this by ensuring our recruitment and advancement policies are fair and equitable, and by creating an accessible and inclusive environment—one that values every team member’s unique skills and experiences and ensures they have the support they need to achieve their potential. If you require accommodation during the recruitment process, please let us know. We’re proud to say we’ve been recognized as a supportive, inclusive employer.

Application Deadline

May 21, 2026 at 11:59 PM

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