Service Advisor for River (Electric Two Wheeler) (India)

• Customer Interaction: Greet customers and assess their vehicle service needs, acting as the primary point of contact between the customer and the service department.
• Service Consultation: Listen to customer concerns, diagnose issues, and suggest appropriate repairs or maintenance services.
• Work Orders: Create detailed and accurate work orders, listing the necessary services, parts, and labor required for the job.
• Estimates and Pricing: Provide cost estimates to customers for repairs and services, ensuring transparency and clarity in pricing.
• Liaison Between Technicians and Customers: Communicate customer needs to the service technicians and relay technical information from technicians to the customers in a clear, non-technical manner.
• Service Scheduling: Manage service appointments, ensuring the productive flow of vehicles through the service process.
• Vehicle Inspection: Conduct initial inspections or test drives when necessary to better understand vehicle issues.
• Customer Updates: Keep customers informed about the status of their vehicles, including updates on service progress, additional repair recommendations, and expected completion times.
• Warranty and Service Contracts: Advise customers about warranty coverage and service contracts, ensuring eligible repairs are processed accordingly.
• Upselling and Cross-Selling: Recommend additional services or products based on the vehicle’s condition and customer needs (e.g., extended warranties, preventive maintenance).
• Final Inspection and Delivery: Ensure quality checks are completed on serviced vehicles and deliver the vehicle back to the customer with an explanation of work performed.
• Customer Satisfaction: Address and resolve customer complaints or concerns, ensuring a high level of customer satisfaction.
• Service Records Management: Maintain accurate records of all service work, customer interactions, and follow-ups for future reference.

Job Type: Full-time

Pay: ₹16,000.00 - ₹17,000.00 per month

Benefits

• Health insurance

Work Location: In person