Role Overview
Immersive is hiring a Technical Support. This is a full-time role in Sturtevant, Wisconsin, USA.. Part of Immersive's Mobile hiring, posted 4 days ago. Full responsibilities, required qualifications, and the apply link are listed in the description below.
Salary Context
Salary is not disclosed in this posting. Market median for Mobile roles is $140k-$190k (based on 376 comparable listings). Many employers share specifics during the interview process or after an initial screen.
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Job description
Innovation Starts With You.
Technical and Desktop Support
Full time. / Permanent Position
Sturtevant, WI / On-Site.
Job Role:
The Technical and Desktop Support will perform the tasks necessary to provide outstanding incident management for all Americas-based office and field-based employees. Some travel to other Merz facilities may be required.
Responsibilities:
- Installation of laptop, desktop, telephony and mobile devices, and IT-related peripherals - includes imaging, profile configuration, network connectivity, etc.
- Installation of software on laptops, desktops, and mobile devices.
- Performs troubleshooting, maintenance and issue resolution related to laptops, desktops, telephony, and mobile devices.
- Provides IT hardware/software service and support for new employees; includes equipment setup, delivery, and IT related training.
- Provides executive level support to organization VIPs.
- Completes tasks related to the off boarding of separated employees; includes account deprovisioning and equipment retrieval.
- Manages assigned tickets within ITSM ticket queue; resolves and closes assigned tickets within agreed upon service levels.to ensure a high level of customer satisfaction; communicates customer updates when issues may impact agreed upon service levels.
- Assists with major (Priority 1) incidents including issue definition, action plan and success criteria.
- Communicates with affected groups, stakeholders, and end-users about the impact to business operations.
- Maintains adherence to organization Information Security policies and procedures.
- Attends training and/or industry seminars as appropriate, to stay abreast of current technologies, trends, and directions.
- Performs additional duties as assigned.
Qualifications:
- Professional customer service attitude and attention to detail
- Action-oriented with the ability to balance urgency with sound judgement and communication.
- 2-4 years of progressively responsible desktop support, help desk, or incident management experience.
- 1-3 years of supporting C-suite executives or other organization VIPs.
- Experience supporting Microsoft Active Directory
- Experience supporting Windows 10 and Windows 11
- Experience supporting Microsoft Office 365 applications.
- Experience supporting audio/visual hardware software such as Microsoft Teams, Cisco Webex, or other virtual collaboration software.
- Experience supporting mobile devices such as iPhones, iPads and Apple iOS operating systems.
- Excellent verbal and written communication skills.
- Experience with comparable IT Service Management system (ITSM) ticketing systems.
- High school diploma or equivalent (GED or High School Equivalency Diploma) required.
- Bachelor’s degree in information technology, Computer Science, or related field preferred.
About Us
For more than 40 years, CGS has empowered global enterprises to drive breakthrough performance through innovative business applications, enterprise learning and outsourcing. CGS Immersive® is an innovation lab and training transformation engine modernizing training programs and delivering immersive experiences tailored to meet the evolving needs of organizations across industries.
Learn more about CGS Inc® and CGS Immersive® in our websites:
https://cgsinc.com/en
https://cgsimmersive.com/
About Immersive
Immersive
13 other open roles at Immersive on TryApplyNow.
Frequently Asked Questions
How do I apply for the Technical Support position at Immersive?
Use the Apply button above to submit your application directly to Immersive. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Technical Support position at Immersive located?
This position is based in Sturtevant, Wisconsin, USA.. Immersive has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Technical Support at Immersive earn?
Immersive has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Technical Support role at Immersive posted?
This role was posted on July 16, 2026 (4 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
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