Desktop Support Specialist - Second Shift

Job Description

Illuminate USA, located in the heart of Central Ohio, is transforming solar panel manufacturing from our cutting-edge facility in Pataskala. As a new standalone joint venture established by two global leaders in renewable energy, we’ve rapidly grown to over 1,600 associates and are now fully operational in our 1.1 million-square-foot factory.

Our vision is to establish one of the largest solar panel manufacturing operations in the Western Hemisphere.

This is an exciting time to join Illuminate USA as we continue to grow and innovate. We’re not just building solar panels, we’re building a team of dedicated, passionate associates eager to make a real impact. If you’re looking to be part of a collaborative, people-focused, and forward-thinking workplace, we want to hear from you!

We offer competitive pay, comprehensive benefits, and continuous opportunities for career growth. Come join us on this journey to create a brighter, more sustainable future in the Columbus area.

The IT Support Technician – Second Shift is responsible for providing timely and effective technical support to ensure continuity of operations during non-standard business hours. This role supports production, warehouse, and business users by resolving technical issues, maintaining IT assets, and contributing to service desk efficiency. The position is critical to minimizing downtime and aligning IT services with second shift operational demands.

Key Responsibilities

• Provide after-hours technical support to address critical incidents and minimize operational disruptions
• Troubleshoot and resolve user issues related to system access, hardware, and applications
• Support production and warehouse systems to ensure uptime during second shift operations
• Maintain and track IT asset inventory, including equipment audits and usage monitoring
• Improve service desk processes and response efficiency
• Develop and maintain knowledge base documentation for common issues and resolutions
• MS Windows AD Administration
• Support and maintain handheld device admin (iPhone, Android phone, Zebra PDA)
• Collaborate with cross-functional teams on IT projects and operational support needs
• Support external partners (e.g., 3PL) and internal teams during second shift operations

Qualifications

• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience)
• 2+ years of IT support or service desk experience preferred
• Strong troubleshooting skills across hardware, software, and user access issues
• Experience supporting production, warehouse, or manufacturing environments is a plus
• Ability to work independently during off-hours with minimal supervision
• Excellent communication and customer service skills

Work Environment

• Second shift (2pm-10pm or similar hours) schedule aligned with business operations
• On-site support for production and office environments
• Coordination with first shift and on-call IT teams as needed

At Illuminate USA, we are committed to fostering an inclusive and diverse workplace.

We proudly embrace equal opportunity for all, ensuring that all qualified applicants are considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law. Your unique background and experiences are valued here, as we believe they strengthen our team and drive our mission forward.

Illuminate is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.