Role Overview
IDigitalPreneur is hiring a mid-level Customer Service Representative. This is a full-time role in Dwarka. posted 5 days ago. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job description
Company Description
Founded in 2020, IDIGITALPRENEUR is a rapidly growing EdTech company with a mission to make high-quality, practical digital education accessible worldwide. Within just a few years, it has evolved into a ₹100 Cr+ bootstrapped organization with a thriving global community of learners. The company specializes in blending digital skill development with entrepreneurship by offering programs that enable individuals to gain skills, achieve financial independence, and lead in the digital economy. Beyond education, initiatives like Astitva and the Leadership Conclave further empower and recognize digital professionals and entrepreneurs. IDIGITALPRENEUR is more than an EdTech platform—it’s a movement focused on building independent, future-ready leaders.
Role Description
This is a full-time, on-site role based in Noida for a Customer Support Representative. The role involves delivering exceptional customer service by promptly addressing customer inquiries and concerns through various communication channels such as phone, email, and chat. The representative will be responsible for troubleshooting technical or account-related issues, ensuring customer satisfaction, and providing updates to enhance the customer experience. Additional tasks may include maintaining detailed records of customer interactions, following up on unresolved cases, and collaborating with other departments to improve service processes.
Qualifications
- Strong skills in Customer Support and Customer Service to address customer needs and concerns effectively.
- Proven ability to ensure high levels of Customer Satisfaction through timely and empathetic assistance.
- Excellent Communication skills, both verbal and written, to handle diverse customer interactions professionally.
- Proficiency in Troubleshooting and resolving technical or account-related issues efficiently.
- Experience in using CRM systems and maintaining accurate customer records is an advantage.
- Ability to work collaboratively in a team and adapt to dynamic environments.
- Previous experience in customer-facing roles is preferred but not mandatory.
- High school diploma or equivalent required; additional certifications in customer service are a plus.
About IDigitalPreneur
IDigitalPreneur
idigitalpreneur.com
Frequently Asked Questions
How do I apply for the Customer Service Representative position at IDigitalPreneur?
Use the Apply button above to submit your application directly to IDigitalPreneur. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Customer Service Representative position at IDigitalPreneur located?
This position is based in Dwarka. IDigitalPreneur has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Customer Service Representative at IDigitalPreneur earn?
IDigitalPreneur has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Customer Service Representative role at IDigitalPreneur posted?
This role was posted on June 30, 2026 (5 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
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