Product Analyst (Customer Experience)
IDFC First BankRole Overview
IDFC First Bank is hiring a mid-level Product Analyst (Customer Experience). This is a full-time role in Mumbai. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
The candidate will have responsibilities across the following functions:
Product Funnel and Journey Analysis:
- Analyze end-to-end user funnels(acquisition, activation, retention, conversion).
- Identify drop-offs, friction points, and growth levers.
Product Metrics Ownership:
- Define and track key metrics: DAU/MAU, retention, cohorts, feature adoption, and LTV.
- Build dashboards and frameworks for real-time product monitoring.
Experimentation and A/B Testing:
- Design and analyzeA/B tests and experiments.
- Translate experiment results into product decisions.
Deep-Dive Analysis:
- Perform cohort analysis, segmentation, and behavioral analysis.
- Generate insights to guide product roadmap and prioritization.
Stakeholder Collaboration:
- Work with Product Managers, Engineers, and Business teams.
- Communicate insights in a clear, decision-oriented manner.
Data Quality and Tracking:
- Ensure proper event tracking, data accuracy, and instrumentation.
- Collaborate with engineering on analytics implementation.
Requirements
- StrongSQL (non-negotiable), Experience with Python / R for analysis.
- Hands-on with product analytics tools(Mixpanel / Amplitude / GA).
- Strong understanding of: Funnels and conversion metrics, Cohort and retention analysis, A/B testing and experimentation.
- Experience building dashboards (Tableau / Power BI / Looker).
- Education: B. Tech (Tier-1 preferred).
- Experience: 2-5 years in Product Analytics / Growth Analytics.
- Experience in consumer tech/fintech / product-led companies.
- Exposure to growth analytics or experimentation-heavy environments.
- Understanding of event tracking/instrumentation.
Frequently Asked Questions
How do I apply for the Product Analyst (Customer Experience) position at IDFC First Bank?
Use the Apply button above to submit your application directly to IDFC First Bank. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Product Analyst (Customer Experience) position at IDFC First Bank located?
This position is based in Mumbai. IDFC First Bank has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Product Analyst (Customer Experience) at IDFC First Bank earn?
IDFC First Bank has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Product Analyst (Customer Experience) role at IDFC First Bank posted?
This role was posted on April 17, 2026 (52 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
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