Customer Support Associate

We are looking for enthusiastic and customer-focused individuals to join our support team at Kinfra apparel park, Trivandrum. As a Customer Support Executive, you will be the first point of contact for our customers, assisting them with queries, resolving concerns, and ensuring a seamless customer experience.

Key Responsibilities:

• Handle customer inquiries via calls, emails, chat, and social media platforms.
• Resolve complaints, returns, order tracking, and product-related issues promptly and professionally.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Collaborate with internal teams (logistics, sales, warehouse) to resolve customer issues.
• Document and update customer records based on interactions.
• Suggest improvements to processes for better customer experience.

Required Skills

• Proficiency in English (verbal & written)
• Excellent communication and interpersonal skills.
• Proficiency in Hindi - Added advantage
• Problem-solving attitude with a customer-first approach.
• Basic computer knowledge and ability to use CRM tools and communication platforms.

Eligibility:

• Candidates with 1–2 years of experience in customer support or a similar role will be preferred.