Role Overview
Hyve is hiring a entry-level Customer Support Associate. This is a full-time role in Thiruvananthapuram. Part of Hyve's Social Media hiring. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
We are looking for enthusiastic and customer-focused individuals to join our support team at Kinfra apparel park, Trivandrum. As a Customer Support Executive, you will be the first point of contact for our customers, assisting them with queries, resolving concerns, and ensuring a seamless customer experience.
Key Responsibilities:
- Handle customer inquiries via calls, emails, chat, and social media platforms.
- Resolve complaints, returns, order tracking, and product-related issues promptly and professionally.
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
- Collaborate with internal teams (logistics, sales, warehouse) to resolve customer issues.
- Document and update customer records based on interactions.
- Suggest improvements to processes for better customer experience.
Required Skills
- Proficiency in English (verbal & written)
- Excellent communication and interpersonal skills.
- Proficiency in Hindi - Added advantage
- Problem-solving attitude with a customer-first approach.
- Basic computer knowledge and ability to use CRM tools and communication platforms.
Eligibility:
- Candidates with 1–2 years of experience in customer support or a similar role will be preferred.
Frequently Asked Questions
How do I apply for the Customer Support Associate position at Hyve?
Use the Apply button above to submit your application directly to Hyve. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Customer Support Associate position at Hyve located?
This position is based in Thiruvananthapuram. Hyve has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Customer Support Associate at Hyve earn?
Hyve has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Customer Support Associate role at Hyve posted?
This role was posted on April 30, 2026 (46 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
Is the Customer Support Associate role at Hyve entry-level?
Yes. This is an entry-level position. Strong candidates typically have 0-2 years of relevant work experience, internships, or significant project work. Read the full description for any specific qualification requirements Hyve has listed.
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