Technical Support Specialist

Summary

We're seeking a passion technical support individual who has passion for technology, specifically in the infrastructure environment to be part of a team who will work on many great projects and make an impact. This role works closely with various cross functional team to troubleshoot issues, implement changes, and process improvement.

Role Description:

• You will monitor servers, networks, storage, and cloud resources to ensure systems are available and performing within agreed SLAs.
• Provide Level 2/3 support for infrastructure incidents and service requests, including servers, networks, VPN, storage, backups, and cloud services.
• Troubleshoot hardware and software issues, identify root causes, and implement permanent fixes.
• Perform routine maintenance tasks such as patching, updates, system health checks, capacity reviews, and backups.
• Assist with provisioning and decommissioning of servers, virtual machines, cloud resources, and related services.
• Maintain and update infrastructure documentation, diagrams, and standard operating procedures.
• Support security initiatives by applying patches, hardening systems, monitoring alerts, and responding to security incidents as directed.
• Collaborate with vendors and service providers to resolve escalated issues and coordinate changes.
• Participate in infrastructure projects (migrations, upgrades, new deployments) and provide technical input on design and implementation.
• Contribute to on‑call rotation and after‑hours support for critical systems as needed.

Qualifications

• Associate or Bachelor’s degree in Information Technology, Computer Science, or related field, or equivalent hands‑on experience.
• Minimum 5 years of professional experience in technology.
• Experience supporting Windows 365 and/or Linux servers in an enterprise or SMB environment.
• Familiarity with virtualization platforms (e.g., VMware, Citrix) and/or cloud platforms (e.g., AWS, Azure, Google Cloud).
• Basic networking knowledge (TCP/IP, DNS, DHCP, VLANs, VPNs, firewalls).
• Experience with system monitoring and ticketing tools.
• Strong troubleshooting skills and ability to analyze and resolve technical issues under time pressure.
• Good communication skills and ability to work with both technical and non‑technical stakeholders.

Personal Attributes:

• Customer‑focused mindset and a strong sense of ownership.
• Detail‑oriented with a commitment to reliability and documentation.
• Ability to prioritize and manage multiple tasks in a fast‑paced environment.
• Willingness to learn, adapt to new technologies, and continuously improve processes.

NOTE: No relocation or Visa Sponsorship available.