Centralized Processing Manager

Hi, we’re HUB!

We are a leading North American insurance brokerage that advises businesses and individuals on how to reach their goals. When you partner with us, you’re at the center of a vast network of risk, insurance, employee benefits, retirement and wealth management specialists that bring clarity to a changing world with tailored solutions and unrelenting advocacy – so you’re ready for tomorrow.

The Opportunity!

Are you someone who sees yourself as a bridge builder who mentors and develops talent, using strong communication with both branch leadership and operational teams to move people and priorities forward?If so, this is the CAREER for you!

As the Centralized Processing Manager, you will lead the day-to-day operations of HUB Canada West’s centralized processing teams, overseeing service levels, workflow efficiency, and system improvements across processing and support functions. You will act as a key liaison between centralized operations and branch leadership, communicating updates, results, and proposals to internal stakeholders. A significant portion of the role centers on people leadership, mentoring Processing Leads and their teams, conducting regular one-on-ones and huddles, leading performance review cycles, and supporting recruitment, onboarding, and offboarding. The role also manages scheduling and leave, addresses performance concerns in line with HUB policy, and fosters a team culture that supports change and continuous improvement.

A day in the life -

Operations & Process Management

• Lead the day-to-day operations of centralized processing teams and their leads

• Report on service level standards for processing and support teams

• Manage CSIO download error resolution and distribute download reports to appropriate teams

• Oversee mail and paperless distribution workflows

• Identify and implement workflow improvements to drive efficiency gains

• Assist in discovery, evaluation, and implementation of new technologies and systems

• Participate in and contribute to cross-functional projects as required

Communication & Collaboration

• Serve as a communication bridge between centralized teams and branch/operations leadership

• Present updates, results, and proposals to internal stakeholders with confidence and clarity

People Leadership & Talent Management

• Mentor and develop Processing Leads and their team members, supporting career growth at all levels

• Conduct monthly one-on-ones with team leaders to review performance results and career development

• Hold regular team huddles to communicate changes, priorities, and departmental updates

• Facilitate mid-year and year-end performance reviews

• Participate in recruitment, interviewing, and onboarding of new team members

• Manage staff offboarding in a professional and respectful manner

• Oversee scheduling, including vacation, sick time, and leave management

• Address performance concerns promptly, fairly, and in alignment with HUB policy

• Foster a team culture that embraces change, values diverse perspectives, and welcomes process improvement suggestions

What you will bring to our team -

Required

• Minimum 5 years of experience in personal lines insurance, back-office processing, or related operations

• Active BC Level 2 General Insurance License

• Demonstrated proficiency with EPIC (Applied Systems BMS)

• Strong understanding of processing workflows, CSIO download management, and broker back-office operations

• Proven people leadership experience, including performance management and team development

• Ability to audit operational processes and hold teams accountable to defined standards

• Comfortable presenting to and communicating with leadership and cross-functional stakeholders

Assets

• Experience with Power BI or similar reporting tools

• Familiarity with AI tools, prompt engineering, or Gen AI adoption in an insurance operations context

• CAIB, CIP, or other insurance designation

Salary Expectations -

The expected salary range for this position is $65,000.00 to $75,000.00 and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope, and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include extended health benefits, disability insurance, RRSP matching, paid-time-off benefits, and eligible bonuses, and commissions for some positions.

Why Join HUB?

• Do you enjoy making friends? We love making friends; join our team of amazing people who all get along and thrive together!

• We work hard and play hard! Get ready for our Staff Holiday Parties!!

• Paid day off for your birthday – we want to celebrate you!

• Paid half a day off for volunteering in your community - HUB is a company that gives back and is active in our communities

• Room to grow within the organization

• Lots of company perks, benefits, RRSP matching and great compensation

Your future with HUB –

Choose a career with HUB International and take the first step toward creating a future that combines a diverse, challenging work environment with financial security and career satisfaction. By joining HUB you will become part of a rapidly growing company that offers significant opportunity for advancement.

At HUB, we value education and continuous learning, and we will assist you along your career development path. We provide HUB Ready training for new employees, as well as financial support for licensing, industry designations, management & leadership development, and other related courses, designations or programs.     

What makes us different than all the rest?

Our Vision: To be everywhere risk exists – today and tomorrow. Helping protect what matters most.

Our Mission: To protect and support the aspirations of individuals, families and businesses. To empower our employees to learn, grow and make a difference in their communities.

Our Core Values:

•             Entrepreneurship: We encourage innovation and educated risk-taking.

•             Integrity: We do the right thing every time.

•             Teamwork: We work together to maximize results.

•             Accountability: We measure and take responsibility for outcomes.

•             Service: We serve customers, communities and colleagues.

If you value what we value, and like the perks along the way – Apply TODAY!

The employment offer is contingent upon completion of a successful background check.

HUB is a company where your contributions will make a difference.  We invite you to learn more about our team at www.hubinternational.com. If you require any accommodations during the hiring process, please reach out to hcw.hr@hubinternational.com to request this. Only candidates selected for an interview will be contacted.

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Department General Management

Required Experience: 5-7 years of relevant experience

Required Travel: No Travel Required

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